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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

4,164

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

We had a great experience working with Veterans United Home Loans. Our journey started back in November 2025 when our first contract with a seller fell through. It was definitely frustrating, but their team stayed with us, kept us motivated, and helped us keep pushing forward.Thanks to them, we were able to secure our home in Virginia Beach on March 29, 2026 and we couldn’t be happier.Billy and his team were awesome throughout the whole process. They were always on top of things, easy to reach, and made everything feel a lot less stressful. And Spencer, honestly, some of the best customer service we’ve ever had. Super helpful, responsive, and just great to work with.Overall, they made a stressful process feel smooth and manageable. We really appreciated how they treated us and would definitely recommend them to anyone, especially fellow veterans looking to buy a home.

4.5 out of 5 Stars
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5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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I’m a first time home buyer and I was terrified about the whole process but veterans united and there staff really made me feel comfortable and positive about this entire process!

5 out of 5 Stars
Would Recommend

The entire team was very helpful and understanding through my first home buying experience! I had a lot of questions and concerns, but they were all very empathetic and walked me through!

5 out of 5 Stars
Would Recommend
Photo submission from Whitney G.

I was able to get the lowest available interest rate with them. More than that, they have a team of incredibly nice, knowledgeable, and helpful people. This was my second time using them and if I buy again, I will use them again and again!

5 out of 5 Stars
Would Recommend

Everybody on the team helped my wife and I every step of the way on our house buying journey and we can’t thank them enough!!!!!

4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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10s all day, we closed in 15 days and that is truly because of this team. Not only did I have personal stuff going on and an extremely busy work schedule, they took the time to explain the entire process and answer questions in a timely manner. Day or night this team was there. Thank you for making a stressful process into something that was seamless. Professionals through and through!!!! 10s

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Dave Michaud and his team were fantastic to work with. They were responsive, explained everything so well, and helped us overcome some of the obstacles that come with homebuying.

5 out of 5 Stars
Would Recommend

Great service; transparent; definitely made the process smooth and pleasant

5 out of 5 Stars
Would Recommend

Working with Veterans United has been an absolute pleasure. Normally, the home loan and home buying process is complicated, confusing, and overwhelming- especially when buying a home from across the country. However, everyone on the VU team was proactive in reaching out and helping me through the process step by step. They even helped me set up home insurance and services, and my lender came to my home inspection so we could meet in person. I highly recommend their services to anyone looking to buy a home- they not only set the bar for lenders.... they exceed it!

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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My overall experience was amazing! The customer service was exceptional! The process was clear, fast, and smooth. I was updated and explained everything every step of the way!

5 out of 5 Stars
Would Recommend

Dave Michaud and his team are the best. Our situation was not easy and Dave was understanding and incredible helpful. He guided us right up to the closing moment and gave us such good advice it probably saved the deal for the seller. His advice is thoughtful and helpful. He truly has the client's best interest at heart in every possible way. Dave and his whole team, Spencer and Gloria did their best for us.

5 out of 5 Stars
Would Recommend

Just all around the best buying experience we have ever had.

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5 out of 5 Stars
Would Recommend
Photo submission from Kayla K.

If you are considering a VA Loan company, look no further!I can't brag about Kevin Warren enough! He made my entire experience from beginning to end stress free and easy. He promptly answered all of my questions, explained in detail each step of the process, and kept an open line of communication via text messaging which worked best for me. I have and will continue to recommend Kevin and his team at Veterans United! Give this man a raise!

5 out of 5 Stars
Would Recommend

Everyone on the team I was working with was extremely helpful. As a first time home owner, I never felt like I was left in the dark and they were especially accommodating to the time difference. I would recommend this to anyone who has served or is currently serving.

5 out of 5 Stars
Would Recommend

Purchasing my new home was a great experience, I really enjoyed the home search part and the professional job that Dave and the Veterans United Team did. I started seriously looking for a home in February and closed on my home in March. Serenity did an outstanding job, when I called her about a home, we was looking at that home the same. I am blessed. Thanks for the hospitality.
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5 out of 5 Stars
Would Recommend

Karson Hill, Spencer Cole, and Tayla Breeden have been fantastic handling the entire process for me and answering all of my questions and providing the guidance I needed!

5 out of 5 Stars
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5 out of 5 Stars
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Austin and his team did a great job from start to finish. Anytime I had questions about the process, they answered in a timely and efficient manner. I would recommend his team to anyone.

5 out of 5 Stars
Would Recommend

More Reviews

See all 4,164 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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