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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,920

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 443 refinance loan reviews

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5 out of 5 Stars
Would Recommend

Melissa Kunkle was my loan officer. She did a great job for me again! I just got my loan refinanced at a lower rate which lowered my monthly mortgage payment which rules! I can always use extra money in my pocket.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

Both my home buying experience and recent refinance was an incredibly smooth experience. All of my questions were answered and the process was so much easier than I anticipated. Melissa, Torie and the rest of their team are amazing, and I was very fortunate to have their help.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

Easiest close ever! Harry and the team did a fantastic job. Thank you!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend
headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
Would Recommend
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend
headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
Would Recommend

This is my 4th transaction with James and his team, 3 purchases and 1 refinance and I will never use anyone else.

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend
headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars
Would Recommend
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

Karson and the team were excellent. They were there for me every step of the way and were happy to answer any questions I had. All are very professional. They made sure the process was smooth and everything was done in a very short period of time.

headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend
headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

This is the second time I have used veterans united and hands down I would use James again, he is very knowledgeable, helpful and if he doesn’t know he will admit it and find someone who does.

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Veterans United is a great company for veterans trying to get into their dream home. I recommend this mortgage company for every veteran who is serious about moving into their dream home.

headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend
headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
Would Recommend

Nina was great and made the entire easy and stress free.

headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

Veterans United is an outstanding company! They make sure that your needs are meet. They answer all of your questions and meet all of your expectations!

headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend
headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars
Would Recommend

We were absolutely disgusted with our old mortgage lender. Within 5 minutes of our consultation with Veterans United, specifically Melissa Kunkel, we felt such a sense of relief. Our sense of stability is renewed. Thank you for your professionalism and care!

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

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5 out of 5 Stars
Would Recommend

I can't say enough about the quality of work that Veterans United offers. They go beyond explaining and helping you understand the process of everything pertaining to your loan, and they keep reaching out to you, ensuring that you are always taken care of.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

Billy was extremely helpful throughout the entire process. He provided me with thoughtful advice based on my situation, and once I made the decision to refinance he was there every step of the way to ensure the process went smoothly. I will definitely go through Billy for any future mortgage needs and recommend him to my friends and family.

headshot image of Billy Chard

Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

Whenever I make important decisions about my house, I get a bit nervous and wonder if I'm making the right choice. When I approached the Veterans United Home Loan specialists to refinance my home, they were friendly, professional, and were always available to answer my questions. These qualities gave me peace of mind. They worked with me when I thought the refinance would not go through and I appreciate their patience and tenacity. I highly recommend Veterans United Home Loans to anyone who needs knowledgeable and dedicated professionals to meet the financial needs of such an important investment.

headshot image of Billy Chard

Loan Officer: Billy Chard

NMLS# 1496817

4 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Will always come to Veterans United for our home needs. Thanks Again!!

headshot image of Melissa Kunkel

Loan Officer: Melissa Kunkel

NMLS# 1318473

More Reviews

See all 3,920 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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