10/10 would recommend Veterans United to anyone. Craig, Sara, and Nicole were wonderful and made the process so simple.
The entire team made the process smooth and streamlined it especially with the short time line I had to deal with.
Veterans United did an outstanding job throughout the process and the tools and support in the portal kept me on track. I would have liked to know when interest and APR was locked in and when I could have locked in.Overall- Awesome Job.
I would like to thank the entire team for working fast through holiday breaks to make this closing happen within 30 days.
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
I was initially hesitant to use this lender after reading some mixed experiences, but I ultimately decided to move forward because of their strong expertise with VA loans. And I’m so glad I did. The Colorado Springs office completely exceeded my expectations. They were knowledgeable, incredibly responsive, and endlessly patient with my many questions throughout the process. Alice and the entire local team made what could have been a stressful experience feel smooth, clear, and supported from start to finish. Working with them was truly a dream come true, and I would absolutely recommend this lending team to anyone (especially fellow veterans) looking for a lender who genuinely cares and knows what they’re doing.
Brandon and Veterans United are very easy to work with. They provided excellent service and support during our home buying process.
They are the kindest most reliable people to have help you
My overall experience left a lot to be desired!
Response from Veterans United
Hi Lauren,
I’m sorry to hear your experience left you feeling this way. That’s not what we want for anyone, and I appreciate you taking the time to share your feedback.
If you’re open to it, our Client Advocate team would be glad to listen and learn more. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Doing a 3 week closing was so stressful but Hanna and the Veterans United team made the process so smooth. We were able to get everything processed so quickly our movers weren't even ready with our stuff yet! Could not recommend this organization and this team enough.
I had a great experience with veterans United, they made my first home buying experience a breeze. I would definitely recommend them to other veterans.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Fahad was extremely professional and provided outstanding customer service plus he was always available to address all our questions and concerns
I have used Veterans United 3 times and they have always excelled in their service. I always recommend them to other Veterans.
Great people to work with would definitely recommend veterans united to any Vet
Maybe I’m wrong, but I expected more from a company with the name “Veterans” United. There are several other companies that I learned of closer to my closing date that offer things that this company did not. Overall it wasn’t a bad process and for the most part the staff responded relatively quickly. Bottom line recommendation, I’d do my research before committing any to a lender. As a veteran we’ve earned any and all benefits, discounts, etc…
Response from Veterans United
Hi Christopher,
I appreciate you taking the time to share this and I hear where you’re coming from. When someone sees the word “Veterans” in our name, it comes with high expectations, especially around benefits and value, and I’m sorry if it felt like we fell short of what you hoped for.
I’m glad to hear the process itself wasn’t a bad one and that our team stayed responsive, but I understand how learning about other options late in the process can be frustrating. You’re absolutely right that veterans have earned every benefit available to them, and it’s important that you feel confident and informed about your lender choice.
If you’re open to it, I’d really like the chance to learn more about your experience and see if there’s any additional context or support we can provide. Our Client Advocate team is here to listen and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The whole experience was amazing due to the support and knowledge of all of you.
VA Home Loan Made Easy!
Chase has been a such a blessing, from the first time I closed on my property and even through the refinance process. I have already recommended him to a friend of mine and he spoke highly of Chase as well.
This is our second homebuying experience with VU, and they did not disappoint. Every specialist we worked with was helpful, professional, and made the stress of moving with a family of five much easier. The website’s UI was simple to use and clearly mapped out our to‑dos while helping us set a realistic timeline. Katie and her team are a 10 out of 10!
Great communication and support with some, seemingly complicated issues.
