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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,373

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

In our endeavor to purchase our first loan, we decided to use Veterans United. I have purchased homes before in my past. My first experience with Veterans United was flawless, pleasant and a beautiful experience. The original representatives we used to conduct our first VA loan made our buying experience happy. There was no haggling, misinformation, or hidden fees. They were straight forward, very informational and included us in the experience in every way. The loan portal was the greatest tool ever. Along with the representatives, they assisted us with finding agents in every city we were looking for a home.They assisted in the transition and start up of our utilities and every service option needed in our transition. Having moved from California to Virginia, he had no clues of Virginia loan laws and applicable necessities we needed to purchase our home. I will say, it was the most pleasant experience I have ever had with a lending institution. The flawless process is what had my Wife, Mei and I use Veterans United for our second loan.When we initiated our second loan, approximately 10 months later, I called Veterans United and choose to speak with Kevin Warren, a loan representative. Kevin took his time and thoroughly provided us all the necessary information we needed and the rigors of the VA loan process. It was his information that actually pushed us to do our second loan and do it again with Veterans United.During the process, Kevin was very attentive of our loan from the beginning. He was very informational and did everything in his power to ensure we received the best options and information for our type of loan. He called regularly to keep us extremely updated in every aspect of our loan.Kevin is an asset to your organization and is an example to how loan representatives should be. We thank Kevin for all the hard work he did to help me and my family. Not only do I recommend using Kevin for a loan process, I actually did recommend Kevin to a friend that is current in a loan process with Veterans United. My family thanks Veterans United and Kevin Warren. At closing, and after the conclusion of closing we received several congratulatory calls from Kevin thanking us for using Veterans United. We also loved the nice gift received from Veterans United. In our loan experienced, we have never felt so welcomed by a loan company and have never had a company show so much appreciation. My Wife and I will and have already recommended Veterans United to our friends. They are currently in the process of purchasing a home and we have heard nothing but rave reviews on their process to date. Thank you so much for our two home loans, you all are the best.Greg Herrington

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

The entire process from online, pre approval, pre-close and closing was quick, easy and seamless. Kevin and his team were professional, knowledgeable and easy to work with.

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

The group I worked with at Veterans Untied were some of the most professional and helpful people I have worked with it quite some time. I am not one that writes reviews very often and I try to stay short and to the point. But I could fill pages with all they had done getting my wife and I into the house of our dreams.

Loan Officer: Justin Miller

NMLS# 2102284

4.5 out of 5 Stars
Would Recommend

A fantastic team. My only complaint - a personal preference - is the rather large team which is sometimes hard to keep track of after so many calls and/or e-mails. I understand it helps James and his team be more efficient and the reason I will continue using and recommending this team is the personable and professional nature of this group. I caution having too many hands in the cookie jar, lest those traits become diluted. But AGAIN - great team. You couldn't be in better hands and I understand some folks will like the added team members.

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

Overall this was a great experience and I have already recommended Veterans United to any friends that are in the market.

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Loan Officer: Martin Sheehan

NMLS# 1973222

5 out of 5 Stars
Would Recommend

Kevin and Tosha did a great job of helping me through this process even when this he changed and they had to adjust on the fly. Overall a great experience from them.

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Everyone on the team made our transition smooth. We especially appreciate our realtor Mike for being very patient and understanding with us during our home search.

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Veterans United guided me through the entire loan process from start to closing and beyond with ease. It was smooth! Always there for me and I am absolutely sure they will be there for my fellow veterans as well. I am just saying, you cannot go wrong with Veterans United. They are professional as professional gets.Jerry Mance
USMC Retired

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

I contacted Veterans United Home Loans a few years back after going through financial hardship. Dave worked with me on getting back on track and this year was the year he worked even harder to assist me in purchasing my own home!The entire team that assigned to me were amazing, from Dave Michaud to Kayle Heline, to Spencer Cole, and to Gloria Davey, who all helped to make this experience one that I will never forget!Thank you everyone at Veterans United Home Loans and may God continue to Bless you!

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

Professional organization that made first time home buying as straightforward as possible. Would use again and would recommend.

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

3.5 out of 5 Stars

Veterans United is supposed to be good, however, we heard a lot of things about extra fees being charged if your loan officer is not a local agent. They charge a $695 underwriting fee. Beware before you apply. Also, do some research on your loan officer. My loan officer went missing after our offer was accepted by the sellers and the loan process started. It would take days to have our questions answered.

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Dave Michaud was very professional, courteous and made whole process easy and efficient. During a very stressful time of selling a house in Pennsylvania and buying a house in Virginia, He helped take a lot of the stress out on this end. Would highly recommend him in the future.

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Veterans United has always given us quality service. Whether it was purchasing a home in Virginia (twice) or in North Carolina, they have made the experience as easy as possible. We highly recommend contacting them for VA assistance with the home buying process.

Loan Officer: Melissa Kunkel

NMLS# 1318473

4 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

4 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

3 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

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See all 3,373 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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