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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

4,181

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Working with Veterans United has been an absolute pleasure. Normally, the home loan and home buying process is complicated, confusing, and overwhelming- especially when buying a home from across the country. However, everyone on the VU team was proactive in reaching out and helping me through the process step by step. They even helped me set up home insurance and services, and my lender came to my home inspection so we could meet in person. I highly recommend their services to anyone looking to buy a home- they not only set the bar for lenders.... they exceed it!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My overall experience was amazing! The customer service was exceptional! The process was clear, fast, and smooth. I was updated and explained everything every step of the way!

5 out of 5 Stars
Would Recommend

Dave Michaud and his team are the best. Our situation was not easy and Dave was understanding and incredible helpful. He guided us right up to the closing moment and gave us such good advice it probably saved the deal for the seller. His advice is thoughtful and helpful. He truly has the client's best interest at heart in every possible way. Dave and his whole team, Spencer and Gloria did their best for us.

5 out of 5 Stars
Would Recommend

My agent Austin Butler was absolutely amazing. He was patient with us during the process of purchasing a new home and selling the one we currently own, and then again when we decided to not do any of that and just refinance our current home. He wasn't pushy and he completely understand everything we were trying to do. I very highly recommend him to anyone looking to get stuff done. I really hope he is around when we do decide to sell and purchase closer to where we want to be. I couldn't have asked for a better agent to work with.

5 out of 5 Stars
Would Recommend

Just all around the best buying experience we have ever had.

5 out of 5 Stars
Would Recommend

Everyone on the team I was working with was extremely helpful. As a first time home owner, I never felt like I was left in the dark and they were especially accommodating to the time difference. I would recommend this to anyone who has served or is currently serving.

5 out of 5 Stars
Would Recommend

Purchasing my new home was a great experience, I really enjoyed the home search part and the professional job that Dave and the Veterans United Team did. I started seriously looking for a home in February and closed on my home in March. Serenity did an outstanding job, when I called her about a home, we was looking at that home the same. I am blessed. Thanks for the hospitality.
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5 out of 5 Stars
Would Recommend

This is my fourth time working with him from initial to refinance and he is the only guy I will work with. I recommend them to all my friends and they feel the same way.

5 out of 5 Stars
Would Recommend

Karson Hill, Spencer Cole, and Tayla Breeden have been fantastic handling the entire process for me and answering all of my questions and providing the guidance I needed!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Austin and his team did a great job from start to finish. Anytime I had questions about the process, they answered in a timely and efficient manner. I would recommend his team to anyone.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This is the second time I have worked with VU and Dave Michaud. Both times have been excellent, easy, and timely. Highly recommend Dave and VU!

5 out of 5 Stars
Would Recommend

Kevin and his team were exceptional! This whole process was seamless and professionally handled in lightening speed! Highly highly recommend! Kevin and his team did their magic and helped us get the home of our dreams.

5 out of 5 Stars
Would Recommend

All the VU people were very helpful and professional.

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

James Walrod’s team at Veterans United provided exceptional service. They maintained open communication with my wife and me, ensuring we received the most up-to-date information. All our phone calls were answered promptly or returned within a reasonable timeframe. I couldn’t have asked for a more supportive team to guide us through this process. Thank you, Ashley and Tori. 🙂

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Austin Butler was there all the way to the end! Great and easy to communicate with, had my best interest in hand, and made the difficult and stressful process easy!

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See all 4,181 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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