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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,704

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
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5 out of 5 Stars
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I searched "VA loans" on Google, and VU was the first company I found for Preapproval. Even after looking around, this was by far the best company to work with. The customer service is unparalleled, and I plan to use them again in the future. Thank you!

5 out of 5 Stars
Would Recommend

Thank you to Justin, Spencer, Ashley, and Deloris for going above and beyond to make our home buying process easy and stress-free. They are experts at what they do which gave us confidence at every step along the way. We could not have asked for a better experience.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Photo submission from Whitney G.

I was able to get the lowest available interest rate with them. More than that, they have a team of incredibly nice, knowledgeable, and helpful people. This was my second time using them and if I buy again, I will use them again and again!

5 out of 5 Stars
Would Recommend

I can write a book about this process! But what I truly admire is that from the start, they calmed me! And made me feel like I was not alone and that I deserved this! That made me feel better than anything because I was feeling like my finances, divorce and bankruptcy would almost surely hinder the process! Torie Smith is professional! Determined and just a wonderful human! And definitely someone you want covering down for you! When I tell you Torie took care of me! I am not understating! Many many calls to fix a financial issue that could have hindered everything! Countless hours spent making sure my file was without any errors and underwriting would be good! I am so forever grateful for this woman! If ever I need a mortgage company! There is no doubt that I’m coming back to this company! And I hope this wonderful human is still there’ she is without a doubt! Smart! Energetic! Professional! Wise! Aggressive when it is absolutely needed and just has the best intentions, the best outlook and the best heart and soul anyway could ask for! I just love these people and it was gods will that I found them! Thank you all from the bottom of my heart and soul! If you read this! Know that it is all sincere and you are lucky to have them handling and helping you. It was my honor and even after getting my home! I miss them 😌

5 out of 5 Stars
Would Recommend

The entire process was great! The utilization of the app helps by giving a "To-do list" creating a user friendly tool. This team went above my expectations!

5 out of 5 Stars
Would Recommend

This is my second time using veterans United and I would recommend them to anyone who asks and will use them again during my next home purchase

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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As we start to finally move in, I wanted to give one last big thank you to the team. Every step of the way, I couldn't help but feel grateful for the assistance and reassurance from our team. We felt safe and in good hands throughout the entire process. I can only help that wherever I end up next, I'll have a team as devoted and hard-working as those who work here.
Thank you again, from everyone in our new home.
~ Matt

5 out of 5 Stars
Would Recommend

Like I said above, the Veterans United team was outstanding throughout the purchasing process! Despite being in another state with my pcs rapidly approaching, I never had to worry, because Karson and his team were 100% on top of it. Would work with them again in a heartbeat.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
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Im 100% satisfied and thankful they’re very helpful .

5 out of 5 Stars
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5 out of 5 Stars
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As I said, this was the BEST experience I have ever had with the home buying process! HIGHLY recommend!!!

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend
Photo submission from Kayla K.

If you are considering a VA Loan company, look no further!I can't brag about Kevin Warren enough! He made my entire experience from beginning to end stress free and easy. He promptly answered all of my questions, explained in detail each step of the process, and kept an open line of communication via text messaging which worked best for me. I have and will continue to recommend Kevin and his team at Veterans United! Give this man a raise!

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
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We were absolutely disgusted with our old mortgage lender. Within 5 minutes of our consultation with Veterans United, specifically Melissa Kunkel, we felt such a sense of relief. Our sense of stability is renewed. Thank you for your professionalism and care!

5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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We put an offer in on December 18th and closed on our home by the 12th of January!! The whole process was easy, everyone was communicating every step of the way!

5 out of 5 Stars
Would Recommend

The Team I Worked With At Veterans United Were Top Notch. We Were Able To Get Everything We Wanted And Then Some. Great Communication And We Have Learned A Lot About Buying Homes With A VA Loan. Thank You Guys!

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