Our experience working with James and his team was outstanding. James communicated clearly at every stage of the process, explaining what was being done, what to expect next, and what was needed from us. He and his team were consistently responsive, proactive, and willing to assist with any questions or concerns we had.From the outset, we felt welcomed and well-supported. Throughout the engagement, James and his team demonstrated that they genuinely cared about our needs and were committed to guiding us each step of the way. We would enthusiastically choose to work with them again in the future.
I worked with Veterans United on getting my first home loan and refinancing it. I couldn't be more impressed with the service I received. From my initial inquiry to the final approval, the staff went above and beyond to ensure the process was smooth and stress-free. Shout to Torie, Ashley R, Gloria, and James for providing exceptional service from start to finish. Trust and believe i will be working with them again.
Austin Butler was awesome and very patient!
Tayla Breeden always went above and beyond to make a smooth process! Tayla I really appreciate all your hard work, you are fantastic!
Deb Kelly was focused on getting us exactly what we wanted on a home purchase. They are all shining examples of customer service at its best! It is the dream team of experts, thank you all !!!
We had a great experience working with Veterans United Home Loans. Our journey started back in November 2025 when our first contract with a seller fell through. It was definitely frustrating, but their team stayed with us, kept us motivated, and helped us keep pushing forward.Thanks to them, we were able to secure our home in Virginia Beach on March 29, 2026 and we couldn’t be happier.Billy and his team were awesome throughout the whole process. They were always on top of things, easy to reach, and made everything feel a lot less stressful. And Spencer, honestly, some of the best customer service we’ve ever had. Super helpful, responsive, and just great to work with.Overall, they made a stressful process feel smooth and manageable. We really appreciated how they treated us and would definitely recommend them to anyone, especially fellow veterans looking to buy a home.
10s all day, we closed in 15 days and that is truly because of this team. Not only did I have personal stuff going on and an extremely busy work schedule, they took the time to explain the entire process and answer questions in a timely manner. Day or night this team was there. Thank you for making a stressful process into something that was seamless. Professionals through and through!!!! 10s
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If you are considering a VA Loan company, look no further!I can't brag about Kevin Warren enough! He made my entire experience from beginning to end stress free and easy. He promptly answered all of my questions, explained in detail each step of the process, and kept an open line of communication via text messaging which worked best for me. I have and will continue to recommend Kevin and his team at Veterans United! Give this man a raise!
Working with Veterans United has been an absolute pleasure. Normally, the home loan and home buying process is complicated, confusing, and overwhelming- especially when buying a home from across the country. However, everyone on the VU team was proactive in reaching out and helping me through the process step by step. They even helped me set up home insurance and services, and my lender came to my home inspection so we could meet in person. I highly recommend their services to anyone looking to buy a home- they not only set the bar for lenders.... they exceed it!
Dave Michaud and his team are the best. Our situation was not easy and Dave was understanding and incredible helpful. He guided us right up to the closing moment and gave us such good advice it probably saved the deal for the seller. His advice is thoughtful and helpful. He truly has the client's best interest at heart in every possible way. Dave and his whole team, Spencer and Gloria did their best for us.
My agent Austin Butler was absolutely amazing. He was patient with us during the process of purchasing a new home and selling the one we currently own, and then again when we decided to not do any of that and just refinance our current home. He wasn't pushy and he completely understand everything we were trying to do. I very highly recommend him to anyone looking to get stuff done. I really hope he is around when we do decide to sell and purchase closer to where we want to be. I couldn't have asked for a better agent to work with.
