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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,373

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

Veterans United Home Loans is a cut above the rest! The tasks made it easy to know what you’re doing and what needs to be done. Huge stress relief and immediate confidence booster when I felt like tapping out. Thank you so much!

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

Harry was truly wonderful!!! I would choose him again and again!!

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

Excellent experience. They made everything as easy as it could be. Thank you.

Loan Officer: Kevin Warren

NMLS# 261072

3.5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

I would recommend Veterans United to anyone interested in the home buying process. They were thorough, honest and efficient. They have knowledgeable staff and are communicative in the entire process. I have absolutely no complaints to share.

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

Whenever I make important decisions about my house, I get a bit nervous and wonder if I'm making the right choice. When I approached the Veterans United Home Loan specialists to refinance my home, they were friendly, professional, and were always available to answer my questions. These qualities gave me peace of mind. They worked with me when I thought the refinance would not go through and I appreciate their patience and tenacity. I highly recommend Veterans United Home Loans to anyone who needs knowledgeable and dedicated professionals to meet the financial needs of such an important investment.

Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
James G. is Through the Roof!

If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!

Loan Officer: Cody Smith

NMLS# 1074565

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5 out of 5 Stars
Would Recommend

Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
Would Recommend

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

Tasha, Kyle. and Kevin were exceptional in answering my questions and concerns as a first time home buyer. Thank you again. Travis

Loan Officer: Kevin Warren

NMLS# 261072

4.5 out of 5 Stars
Would Recommend

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Easiest VA loan ever. They do their part, you just have to handle your checklist.

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

10/10 would use again

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

I wish we would have used veterans United for our first house we bought. They made the process very easy.

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Superior customer service and knowledge of loan process. Overall A+ rating!

Loan Officer: Melissa Kunkel

NMLS# 1318473

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5 out of 5 Stars
Would Recommend

This was my third time working with Alex Brown and Gloria Davey at Veterans United. I cannot say enough good things about their level of knowledge and professionalism. The process was smooth and every detail was handled in a timely manner to the exacting specifications needed to ensure a smooth closing. I absolutely recommend this group of outstanding professionals to any veteran looking to finance a home!

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Who says VA loans take forever? Not at Veterans United - my incredibly efficient team got me to close in under 30 days! But, what really impressed me was how every single person from Veterans United was incredibly caring and kind. Veterans United truly values vets and it shows. Not only did the Veterans United team do their jobs with excellence, but they added the human touch that most companies lack. My loan officer, Melissa Kunkel, is a proactive professional with an incredibly warm, personable demeanor. Melissa would often call or email to keep me well informed during every part of the process. Melissa went above and beyond to quickly respond whenever I had questions and even made herself available after normal business hours. I was absolutely amazed by Melissa’s work ethic; but more importantly, I was amazed by how Melissa magically makes others feel that they genuinely matter. As a first time buyer, I found Melissa to be extremely knowledgeable and appreciated how she effectively communicated in a warm, easily understood manner. As the leader of my team, Melissa was incredibly efficient and rallied the staff to get me through to close in under 30 days. With a hot housing market and using a VA loan, closing in under 30 days is a miracle only Melissa and her team could make happen! But, Melissa Kunkel, Torie Smith, Rachel Tompkins, and the countless other professionals at Veteran’s United are miracle workers. I thoroughly enjoyed my home buying experience and wholeheartedly recommend Veteran’s United to others.

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Alex Brown was awesome! She answered all of our questions, got us an unbelievably low mortgage rate, and processed our loan quickly, efficiently, and error-free! Highly recommended!!!

Loan Officer: Alex Brown

NMLS# 245587

2 out of 5 Stars

Constant delays, non-responsive to emails and phone calls. Had to extend rate lock twice due to poor planning and coordination. I do not recommend Veterans United for your home loan.

Response from Veterans United

Thank you for this feedback Kevin. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can cause undue stress when having to relock, and would like to learn more about how that transpired in your process. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

5 out of 5 Stars
Would Recommend

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

I will never leave VU :)

Loan Officer: Dave Michaud

NMLS# 69775

More Reviews

See all 3,373 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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