Whenever I make important decisions about my house, I get a bit nervous and wonder if I'm making the right choice. When I approached the Veterans United Home Loan specialists to refinance my home, they were friendly, professional, and were always available to answer my questions. These qualities gave me peace of mind. They worked with me when I thought the refinance would not go through and I appreciate their patience and tenacity. I highly recommend Veterans United Home Loans to anyone who needs knowledgeable and dedicated professionals to meet the financial needs of such an important investment.
Tasha, Kyle. and Kevin were exceptional in answering my questions and concerns as a first time home buyer. Thank you again. Travis
Easiest VA loan ever. They do their part, you just have to handle your checklist.
10/10 would use again
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I wish we would have used veterans United for our first house we bought. They made the process very easy.
Superior customer service and knowledge of loan process. Overall A+ rating!
This was my third time working with Alex Brown and Gloria Davey at Veterans United. I cannot say enough good things about their level of knowledge and professionalism. The process was smooth and every detail was handled in a timely manner to the exacting specifications needed to ensure a smooth closing. I absolutely recommend this group of outstanding professionals to any veteran looking to finance a home!
Who says VA loans take forever? Not at Veterans United - my incredibly efficient team got me to close in under 30 days! But, what really impressed me was how every single person from Veterans United was incredibly caring and kind. Veterans United truly values vets and it shows. Not only did the Veterans United team do their jobs with excellence, but they added the human touch that most companies lack. My loan officer, Melissa Kunkel, is a proactive professional with an incredibly warm, personable demeanor. Melissa would often call or email to keep me well informed during every part of the process. Melissa went above and beyond to quickly respond whenever I had questions and even made herself available after normal business hours. I was absolutely amazed by Melissa’s work ethic; but more importantly, I was amazed by how Melissa magically makes others feel that they genuinely matter. As a first time buyer, I found Melissa to be extremely knowledgeable and appreciated how she effectively communicated in a warm, easily understood manner. As the leader of my team, Melissa was incredibly efficient and rallied the staff to get me through to close in under 30 days. With a hot housing market and using a VA loan, closing in under 30 days is a miracle only Melissa and her team could make happen! But, Melissa Kunkel, Torie Smith, Rachel Tompkins, and the countless other professionals at Veteran’s United are miracle workers. I thoroughly enjoyed my home buying experience and wholeheartedly recommend Veteran’s United to others.
Alex Brown was awesome! She answered all of our questions, got us an unbelievably low mortgage rate, and processed our loan quickly, efficiently, and error-free! Highly recommended!!!
Constant delays, non-responsive to emails and phone calls. Had to extend rate lock twice due to poor planning and coordination. I do not recommend Veterans United for your home loan.
Response from Veterans United
Thank you for this feedback Kevin. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can cause undue stress when having to relock, and would like to learn more about how that transpired in your process. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I will never leave VU :)
Buying a home is a wonderful but stressful time
James ,Asley and Torrie do a great job communicating with the consumer reducing the stress .
They did a wonderful job .
Thank you
My experience with Veterans United was OUTSTANDING! Great customer awareness in walking me through the whole process from application to closing. Would definitely recommend!
Painless and peofessional
