They were sticklers on a number of items (e.g. a scan of a paper check that clipped off a sliver of one edge had to be rescanned), but overall it couldn't have gone more smoothly.
I think CJ went above and beyond his call of work and he is the sole reason this loan was finalized
You guys made my first time home buying experience an extremely pleasant experience.
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
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Easy process and every step of the way was clear!
Great team of people to work with . Everyone was extremely helpful and kind. Highly recommend if you’re buying a new home. Thank you to everyone on Ross’s team.
Jennifer and her team are wonderful. Helped our family every step. They answered all of my questions and made sure we understood what was going on at all times.
Working with Veterans United was super smooth and they were a joy to work with. I have worked with VU a couple of times and will return to them again - Would HIGHLY recommend!
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I never felt like I was alone throughout this buying process. There was always someone there to help me understand what I didn’t know.
Veterans United couldn't have made it any easier
This was the worst experience of my life. I am a previous homeowner and my first experience was way better than this one. Jason Bals was my primary loan representative and in the beginning it was great. In the middle not so much. I asked to be switched to someone else or have a local person representative assist me. He said that's not how this business works and he had an outstanding rating working with veterans. I couldn't get the answers needed or things explained about the loan until the end. Megan helped me get the documents needed towards the end and she was outstanding. Megan was very courteous each time she spoke, text, or emailed me. In the future I will always seek a loan option that is face to face and not all electronically done. Jason was harsh at times and I felt he talked down to me. At the end I gave up and pretty much told him don't call, text or email me. Once this was closed I don't want anything else to do with him. At that time he tried to show some sympathy but damage was done. At the end I was so frustrated I had to seek behavioral health because I felt severely overwhelmed and upset. All my career I sacrificed so much and felt degraded trying to purchase a home using this process. My credit is excellent and I don't have any big debts other than my other home I'm renting so this caused me a lot of pain and anguish. So no I will not recommend anyone to use Veteran's United. Jason truly made this a horrific event for me that should have been one of the happiest days of my life.
Response from Veterans United
Hey Marilyn,
I’m truly sorry to hear how difficult this experience was for you. Buying a home should be an exciting milestone, and I can understand how painful it must have been to feel frustrated and unheard during the process. That’s not the kind of experience we ever want for our borrowers.
I do want to thank you for sharing that Megan was able to help and provide support toward the end. I’ll make sure she knows how much you appreciated her care and communication. As for the challenges you mentioned, I’d really like to have my team review your loan experience in detail so we can better understand what went wrong and how we can improve.
When you’re ready, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
They were great no hassle at.all very smooth
3rd time I have closed with the VU team! They are awesome, the app works great for taking care of documents, and there is little actual work required on my end. They take care of everything. Highly recommended.
