Not a great experience. The VU team I had did not listen to any of my concerns at the beginning of the process and assured me none of my concerns would be an issue. As it turns out, 100% of my concerns ended up being an issue and my loan needed to be re-written at the last minute causing delays and unneeded stress. The team I had needs some better training, for example their clients are active military or Veterans. If you call an Active Duty Master Chief and tell him something is super important to sign, he pulls to the side of the road and immediately signs it and submits back to VU, and then it sits in a “pending review” status for 72+ hours is unsatisfactory. When you tell someone to send their latest TSP quarterly statement and that it can be downloaded from MyPay shows a level of incompetence.
Response from Veterans United
John, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. We thank you for choosing Veterans United and thank you for your service.
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Hands down...GREATEST experience I’ve ever had dealing with a company. Even when my credit scores didn’t qualify for a loan, they were still reaching out and helping me to work on my scores. The whole process was very easy and I honestly think if you choose anyone else, you will be short-changing yourself. 5 stars!!!
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