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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,869

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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Showing all 30 reviews from Maryland

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5 out of 5 Stars
Would Recommend

Due to my personal financial situation, my path to becoming a home owner was going to be difficult. My team walked me through the entire process, and made this goal something that was palpable. There were many points at which I didn't think I would be approved. Those were they days I got a friendly nudge to continue through my checklist and to be rest assured that they are doing everything they can to get us into a home. I am writing this as a new homeowner, so they made it happen. If they can help someone with my financial history, after a devastatingly expensive divorce, find their way into a home in this market, then they are everything that they advertise. Thank you Melissa, Torie, Kayle and Jason for making this possible. I wasn't the easiest customer. I switched states in the middle of the whole process and they handled it like it was no big deal. Give them a go, they may make something you think is impossible suddenly very real.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Tasha and Spencer were both amazing and informative throughout and made this about as painless as possible. Thank you all for your hard work!

5 out of 5 Stars
Would Recommend

So helpful, friendly and attentive! They always really went the extra mile to help us and got us great rates every time!

5 out of 5 Stars
Would Recommend

This was my third time using VU and the same loan officer, Billy Chard, for a reason -- he and his team make obtaining a mortgage as easy and painless as possible while also getting a great deal. I would have a hard time using anyone else going forward.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United Home Loans has an impressive online set up facilitating secure communication and file sharing with loan officers. Their communication style was perfect for us. The loan officer and processor would upload actions into the platform and then email us and text us to let us know that they needed docs, comments, etc. This made it very easy to stay on top of things and keep the file moving along in a timely manner. We also felt that their systemized process reinforced true accountability on both ends and minimized mistakes, which is really helpful when you have as many moving pieces as you do when buying a home or refinancing

5 out of 5 Stars
Would Recommend

I loved buying a home through Veterans United! Thank you all so much.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

thank you and it's always a pleasure for me working with veterans United home loan...

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We had a great experience with Alex and Gloria during our home purchase in Maryland! Thank you to the entire home loan team!

3.5 out of 5 Stars
Would Recommend

Thank you to Alex and Gloria! We would not have had such a smooth transition without them.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I will recommend Billy to all of my friends and family that are in the housing market. He was a consummate professional and an absolute pleasure to work with in this process. He is the reason my first time buyer experience was so wonderful.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

VU has the feel of a family business and I was able to interact with a Loan Officer that truly understood my circumstance - a huge plus!

5 out of 5 Stars
Would Recommend

We had a very good experience working with our loan officer, Billy Chard. He was very helpful and making our journey very smooth! We would recommend him and your company to anyone who would need a home loan.

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5 out of 5 Stars
Would Recommend

Dave Michaud and Tash were great!! They answered every question and were timely in reaching out to me for all the required documentation ... Would highly recommend to famliy or freiends!!

5 out of 5 Stars
Would Recommend

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See all 3,869 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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