Everyone was very helpful and explained every question I had.
Unavailable, inattentive, uninformed, unprepared, and extremely unprofessional. By far The Worst Company I’ve ever done business with. Preapproved then had to be approved again. Had to submit the same forms over and over again. Loan officer went MIA midway through the process. No one knew her return date. Closing moved 3 times, took 2.5 hours to close, Title company was closed but forced to stay over, closing agents were literally in tears, ‘updated’ documents came through Not updated an hour and a half after the Title company closed. They tried to force us to drive 45 minutes to another Title location to finish closing. Refused to fund. Still had to return to Title company next day to sign documents missed by Lender. This ordeal was 40 days of infuriating chaos. Would Never use them again and would Never recommend.
Response from Veterans United
Hey Dawn,
I’m truly sorry to hear about the experience you had with your loan process. What you described sounds incredibly frustrating, and I can understand how upsetting it must have been to deal with repeated requests, delays, and so much confusion at closing. That’s not the level of communication, organization, or care we want for any of our borrowers.
I’d really like the chance to look into what happened and make sure your concerns are fully understood. If you’re open to connecting, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023
Clint and the whole team was wonderful and very helpful
I am highly impressed with the customer service and attention to detail I received from Josh his team.
The process was easy and fast
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Thorough, responsive, helped me through l
the labyrinth of home loaning..Molly should identify herself as the "Loan Arranger"..!!.. :)
Taylor Webb and Anna and Gabby were all sooooooooooooooo helpful and knowledgeable! I had a question it was answered thoroughly and timely! This team was INCREDIBLE!!!!!
Top-notch team! I can't say enough great things about Brandon and his team. Buying a home seems intimidating and using your VA sounds even more daunting. Brandon made me question why I didn't use Veterans United sooner! He and his team- KEEPERS!
Tony and his team were outstanding when we bought our home! About a year later I was ready to refi with the IRRRL so I called up Tony. Tony, Rachel, Jax, and many more once again did an outstanding job with my refi, communicating everything, and getting me exactly what I wanted. If you're looking for a team that will truly look out for your best interest call VU and ask for Tony!
Smooth and easy process.
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I have plenty to say! This team is amazing! AJ took it from the beginning and on the way, a few more very professional helpers joined to get me everything I needed! At first. I was like "oh great, another site I have to put all my information in and get scammed or something," but I took the chance and was blown away! Oh, BTW, they have something in place to keep scammers from contacting you during the process! Any questions I had, they had an answer for! Paperwork? A breeze! If anything, I held them back from getting things done faster! This was an incredible journey with this team and once my VA loan is paid off, I hope to do business with them again! And, they sent me a thank you gift as if I was the one that did something for them! Incredible all the way around! I will be using them again!
My Loan Officer Tim Wuest was phenomenal! He was timely, responsive and informative. I cant find enough kind words to say about him. He and his team helped me get through what most would find as a stressful experience with grace and ease. Also, the portal was easy to navigate and nothing ever sat idle in the system. I highly recommend Tim W., specifically and his team. And Veterans United is lucky to have this bunch Kurt France ,and too. All of the muscle behind the magic.From a retired „hard to impress SNCO“ this team is A1!Respectfully
Karen S.
I would truly like to thank the entire team for their support and guidance throughout this entire experience. They made it as pain free as possible
The process went smoothly.
