I know we're all busy and have our key roles to play from the buyer, realtor, and to the rest of the lending and titling team. I rated at an 8 and 9 because some of the key players don't respond to any emails that have a question in them. A buyer like myself who has mediocre credit is just as important as the buyer who has the best credit. I felt like I was treated a bit short because of the fact when the simplest of questions I ask isn't answered. For example I asked Hangar Law if my electronic POA was good or what info I need to put in the POA was not answered. I asked the same question to one of the lending team members and crickets. I feel as if I was at a car lot purchasing a car not a house when it came to this. I suppose it's all about the money at the end of the day. I will move on and be happy that I was approved and be satisfied with the services provided by MVU. In the future I hope that if I'm ever in the business of purchasing a home again I am treated better. I will recommend MVU as I believe MVU as a whole pays attention to the greatest of detail however minute and assisted me in bringing to light a terrible error with my 2019 taxes that would've prevented me from purchasing a new home and possibly getting audited by the IRS for said error. I thank everyone from the bottom up even with the slight hiccups mentioned above because if it weren't for the team as a whole I'd probably be renting. Thank you so much, keep safe from all this CV-19, and God bless each and everyone of us.
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