Veterans United made everything as easy as it can possibly be. Their online system is fully functional even on phones and easy to use. Though they discourage submission of documents through email, they will accept them. Whatever way works for you, email, upload, mail, or drop off, E-signing available on most things, text, call, or come in for help. They let you do things your way. No scams (yes, I am a contract reader.) and I didn't even have to physically be there for closing! I am a first time homeowner, and they were there to help me every step of the way including the celebration at the end. (They sent us a little housewarming gift, but I won't spoil what it was!)
You sold our loan before we even made or first payment! We will never stand by Veterans United, nothing but an overrated sales gimmick. Be warned!
Response from Veterans United
Thank you for sharing your feedback, Alexander, and we are certainly sorry to hear about your frustrations. We understand you have spoken to a member of our Client Advocate team about this issue.
We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. Thank you again for your review.
I strongly recommend the Veterans United team! They-Wendy & Samantha take the time to listen to your concerns and will help you in making the best decisions possible for your home purchase. Wendy and Samantha work very well together, which makes it easy for Samantha to keep the client informed about the purchase process and progress.
