I know we're all busy and have our key roles to play from the buyer, realtor, and to the rest of the lending and titling team. I rated at an 8 and 9 because some of the key players don't respond to any emails that have a question in them. A buyer like myself who has mediocre credit is just as important as the buyer who has the best credit. I felt like I was treated a bit short because of the fact when the simplest of questions I ask isn't answered. For example I asked Hangar Law if my electronic POA was good or what info I need to put in the POA was not answered. I asked the same question to one of the lending team members and crickets. I feel as if I was at a car lot purchasing a car not a house when it came to this. I suppose it's all about the money at the end of the day. I will move on and be happy that I was approved and be satisfied with the services provided by MVU. In the future I hope that if I'm ever in the business of purchasing a home again I am treated better. I will recommend MVU as I believe MVU as a whole pays attention to the greatest of detail however minute and assisted me in bringing to light a terrible error with my 2019 taxes that would've prevented me from purchasing a new home and possibly getting audited by the IRS for said error. I thank everyone from the bottom up even with the slight hiccups mentioned above because if it weren't for the team as a whole I'd probably be renting. Thank you so much, keep safe from all this CV-19, and God bless each and everyone of us.
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Not a great experience. The VU team I had did not listen to any of my concerns at the beginning of the process and assured me none of my concerns would be an issue. As it turns out, 100% of my concerns ended up being an issue and my loan needed to be re-written at the last minute causing delays and unneeded stress. The team I had needs some better training, for example their clients are active military or Veterans. If you call an Active Duty Master Chief and tell him something is super important to sign, he pulls to the side of the road and immediately signs it and submits back to VU, and then it sits in a “pending review” status for 72+ hours is unsatisfactory. When you tell someone to send their latest TSP quarterly statement and that it can be downloaded from MyPay shows a level of incompetence.
Response from Veterans United
John, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. We thank you for choosing Veterans United and thank you for your service.
