Our loan officer James was amazing. He will do anything to make sure his client is 100% satisfied as we were. He made everything clear and was quick with all paperwork. I will recommend Veterans United to anyone using a VA loan. We also got the best rate compared to other big name mortgage companies which was a huge plus.
There simply are no words that can describe the help commitment and care that Veterans United put into there clients. Honestly, from the point, I first made contact to even now Veterans United have made me feel like I was a family member and I'm not talking about that lazy kind of family member that camps out on your couch and milks you for everything they can but a valued relative that you go out of your way to chat with. So thank you so very much Veterans United team!
First and foremost, my wife and I have worked with other major lenders, banks and credit unions before for buying property. Therefore we have a very good understanding and experience level for home purchases, and have a decent base level to compare Veterans United to. With that being said, the Veterans United process and personnel are light years beyond everyone else. Here is my experience in a nutshell:1: Submitted interest online via the VU homepage, and within 2 minutes the loan officer, Ryan Brown contacted me. He was very polite, knowledgeable and eager to get the ball rolling for the home purchase. 2: I then filled out a few forms, and submitted documentation from the VA online via the highly usable VU Portal they create for you. 3: Within a few days I was preapproved and we began looking for houses. It also needs to be said that my VA loan was a jumbo (i.e. I went over the VA limit for my county). During this phase, Ryan contacted me to ask how things were going, and wanted to make sure that he was there if I had any questions. Also during this time period of searching, I uploaded more forms and documents to the portal to help expedite the home buying process. This turned out to be a phenomenal way of going into underwriting. 4: We found a house, the realtor drafted the contract, both parties signed and Ryan locked me into the rate ASAP. 5: This is when the whole loan team really came together, I had two amazing loan officers (Ryan and Alex Brown) who were there whenever I had any questions, and of course the main point of daily contact was Gloria Davey, whom turned tricky situations that arose during the process into simple solutions. Gloria was the anchor point for me during this whole process. 6: After all the inspections and the appraisal was done, we went into underwriting. I was given conditional clear to close, submitted more documents and was ready to close on the loan but we underwrote so quickly that we were waiting on documents from the seller. That was a first for us for sure!7: Closing was a bit rushed on my part due to upcoming travel, but somehow the loan team, attorney and realtor got it all squared away. My wife and I have a gorgeous house, great loan terms and way less stress than we ever had buying a house. 8: Last thing, we were closing during Christmas time, and the loan team sent us Christmas presents through the mail. Thoughtful gestures like that is what made VU stand apart from any other lender. They're understanding, available all the time and have the strong sense of work ethic of any lender I've ever used. BLUF: If you're buying a house with a VA loan, don't bother with anyone else.
I was referred to Veterans United by a co-worker. I could not be happier. If anyone asks me my advice on a mortgage company I will definitely be referring them to Veterans United. We closed in 28 days! I worked with Kinsey, Wendy and Samantha and all three of these ladies were completely on point. They returned emails and phone calls within minutes! I am one happy home owner.
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