Rae Arnold, Loan Coordinator was excellent to work with. She kept me informed and gladly answered any questions I had.
I also received help strengthening my credit up and taking care of my weak areas and under my circumstances without them this would not have happened.
Thank you
My Loan team did amazing as always!
I will use local veteran mortgage business owners in the future. The rates and fees associated with VU were high and do not feel like we were a customer and more like another number in a long line of priority that caused unnecessary delays. In addition our closing documents had several flaws.
Response from Veterans United
Hi Brandon,
Thank you for taking the time to share this feedback. I’m really sorry that your experience left you feeling like just another number. That’s not how we want anyone to feel, and I understand how frustrating delays, higher costs, and document errors can be, especially so close to closing.
We work hard to provide clear communication and a smooth process, so it’s disappointing to hear that we missed the mark with timing and accuracy on your documents. Your concerns about rates and fees are also valid. Those conversations should always feel transparent and respectful, and I’m sorry if that wasn’t your experience.
I’d appreciate the chance to look into what happened and better understand where things broke down. If you’re open to it, our Client Advocate team can review your loan and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
I had an awesome experience working with Veteran United! From start to finish, they provided outstanding service, and made the entire process of securing a home loan as smooth and stress-free as possible.What really stood out to me was how attentive and responsive the team at Veteran United was. They were always available to answer my questions and address any concerns that I had, and they communicated with me every step of the way. This made me feel like I was a valued customer and that my needs were a top priority.Another thing I appreciated about working with Veteran United was their expertise and professionalism. They really knew their stuff, and they were able to guide me through the home loan process with confidence and ease. They made sure that I understood everything that was happening, and that I felt comfortable with the decisions that I was making.Overall, I couldn't be happier with my experience working with Veteran United. They are a top-notch organization that really cares about their customers, and I would recommend them to anyone looking to secure a home loan. Thank you, Veteran United, for all of your hard work and dedication!
My team was extremely helpful. They got back to me in a timely manner and were able to accommodate my hectic timeline through work, travel, and the holidays
Matt and Noelle were very patient with the homebuying process. We appreciate them and the whole team! We will use them again!
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The team and Nick were very helpful and answered all my questions very promptly. He did well at explaining complex housing terms and numbers and dumbing it down to simple terms. We appreciate the house warming gift as well! Very thoughtful!
The work ethic of the team was amazing. I was not with them in person but I know they were working around the clock to make my dream happen because they kept me updated and in the loop on everything.
Everything was smooth and easy. The 'To-Do' checklist really keeps you in point and makes things simple and timely. Thanks Veterans United!
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Amazing team very helpful along the way
Bob Doran was very helpful throughout the process. He helped make sure all paperwork and property condition was in order prior to funding.
