Flawless
Always available, always moving the ball forward and always with a professional demeanor.
It’s a dream come true for me and my wife! Veterans United was exceptional for the entirety of our home buying process. Thanks again for all the hard work!
Martin did an amazing job with our refinance and with our purchase last year! We will use his services again when we sell our house and purchase in roughly 5 years as well!
My team made things so easy for me and they also explained everything to me . The absolutely best place I have ever gotten a loan from.
Working with the team here has been one of the top experiences I would recommend to anyone looking to buy a home. They truly made us feel like family throughout the whole process from working extra to help us close early, to hunting down insurance, and managing every bit of the process from start to finish. They even sent our dog a welcome package to congratulate us on our purchase. This was my first home purchase and I was definitely uneducated on the process and very nervous but the team here made everything go smoothly and helped me through every bit of the process. I could not recommend them highly enough to explain how well it all went.
You did not honor my 100 disability on taxed exemption. I would have never purchased this house if I knew I was gonna run into this problem.
Response from Veterans United
Hi Emmanuel,
Hearing that you feel your 100 percent disability tax exemption was not honored is incredibly concerning. I can understand how upsetting it would be to believe you were eligible for a benefit and then face an unexpected issue after purchasing your home. That kind of surprise can feel overwhelming, especially when it impacts your long term financial planning.
Property tax exemptions for disabled Veterans are typically handled at the state or county level after closing, and the requirements and timelines can vary depending on location. That said, you should have felt fully informed about how that process works and what to expect. If anything was unclear or miscommunicated, I want to understand why.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your situation in detail. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day to messages received after hours. I’d appreciate the opportunity to walk through this with you.
Sincerely,
Claire S., Client Relations Manager
Everyone was super helpful and friendly. They were able to walk me through what to do and what to expect. First time buying a home and will definitely use them again!
Steven and Anna were so great, they helped me with everything I needed
My wife and I are happy to have our forever home. As a first time homebuyer, we were very stressed, and I do wish we had more communication. Besides wanting more communication, I feel everything went smoothly and I would work with them again, if we ever buy a new home.
It was a great experience with one little hitch the realtor I work with was outstanding I have nothing but praise for her and her efforts for helping me find a home
Ms Carma Bittle and her whole team were a huge blessing to our lives...They really showed up and showed out for us!!! And I have to mention our credit specialist Ms Jamie one more time because if it weren't for her we would not be where we are right now..we love her soooo much
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Tony and his team were amazing!!
All thanks to Aaron and Veterans United
A true group of professionals. Great experience for Anna and myself.
My team helped make buying my first home, the absolute smoothest and fastest process ever. I’m grateful for their patience and dedication to getting me into my home!
Wonderful experience with Veterans United. Great people who are very helpful!
