I'm really happy with the way Veterans United Home Loans treated me. I am not personally a veteran nor am I affiliated with the military in any way. I expressed that concern to my to-be loan officer and he assured me that they do civilian loans all the time. I felt like they worked together very smoothly as a team. I really enjoyed the myVU setup online. A little notification popped up whenever I needed to upload a document or review something and the organization was really good. Whenever I had a question, I could always call Tasha or call or text Kevin and they took care of me every time. I never had any unanswered questions or concerns. Veterans United came recommended to me by a friend of mine and I'm really glad he pointed me in their direction. Starting this process, I was completely blind and clueless. I sure had no idea what I was doing but they pretty much held my hand every step of the way until I was unlocking the door of my new house.
I am a difficult man to impress but James Walrod and Veteran United did just that. His professionalism and directness gave me a sense of ease throughout the process. Any questions I had were answered to my satisfaction (not an easy feat) and in a timely manner. Veterans United's web based checklist was simple, direct, and easy to understand. Not only would I recommend Veterans United to another potential client, I already have. If I had one complaint at all it is that I did not hear of Veterans United until well into the home buying process. Things would have been much easier had I started with them.
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