Veterans United made this process extremely easy! Our loan specialist Rachel Thompkins was an absolute pleasure to work with. She stayed on top of everything for us and kept us informed with every step of the way and any time I contacted her regarding questions she got right back to me extremely fast. She was very friendly and professional and knows her stuff. I would highly recommend using Veterans United for any home loan process and request to work with Rachel.
Veterans United was beyond expectations in all phases of the long and confusing process of acquiring a VA loan. There representatives were courteous and well versed. Their training aids informing customers of the steps in the process were excellent and answered many questions I had and removed much stress in the process. I enthusiastically recommend Veterans United to anyone using a VA loan to acquire a home.
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Experience varies from person to person. I only use veterans United because my best friend did. And his experience was way better than mine. He even got $200 from veterans united after closing. They gave me a $50 Amazon gift card 😒😒😒 AFTER I had to move in 5 days after my original closing day.
Response from Veterans United
Hi Isaih, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger as one team. One of our Client Advocates would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Buying a home for the first time was a hectic experience. I wasn’t quite sure what to expect , but Kevin and Rachel were courteous and extremely professional and knowledgeable and guided me throughout the loan process. I would definitely recommend Veteran’s United to any veteran who is thinking about buying a home.
