Callahan Thompson was very responsive and answered every question I had. Highly recommend veterans united.
Stacy and greg were great. They were very helpful. Underwriting should give faster and provide one list of what is needed instead of keep requesting documents again and again. This process entends the process of getting the loan finished
VU is the best! I’ve worked with several lenders and none compare to VU. Phil H. Is excellent to work with. Thank you for a smooth loan process!
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Our experience lacked origination and repetition. Instead of one contact I think we had 3. It should've been much less difficult overall. They had all our information necessary to complete our loan. We both have excellent credit scores with no other loans except our existing home loan! We haven't paid a penny of interest on our 1 credit card in 20 years! It was my pick as a combat veteran from Vietnam to pick VU as our option. Sad but in the future I/We will look elsewhere.
We had a great experience with our loan officer and his entire team during our home buying process. We closed on our home on December 15, and they truly made everything happen quickly and smoothly. Communication was clear, timelines were met, and the whole process felt well-organized and stress-free. Their efficiency, knowledge, and support made buying our home a positive experience. We are very grateful for their hard work and would highly recommend them to anyone looking to purchase a home.
I'm still don't know monthly payment yet. Because I'm just a week after closing. Ask me again in 2 months.
Can’t thank my home buying team enough for all the work they put in to make this an easy process. Moving from Germany to Hawaii was one of the hardest things I’ve ever done but buying a new home while traveling was honestly the easiest part. A huge shout out to Ryan for making sure I understood all the financials and keeping costs at a minimum. Couldn’t be happier with how everything worked out!
Our team Tony and Brooke helped make our dream home across the country a reality!!! Thank you so much!
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Rae Arnold, Loan Coordinator was excellent to work with. She kept me informed and gladly answered any questions I had.
Thank you
My Loan team did amazing as always!
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
I will use local veteran mortgage business owners in the future. The rates and fees associated with VU were high and do not feel like we were a customer and more like another number in a long line of priority that caused unnecessary delays. In addition our closing documents had several flaws.
Response from Veterans United
Hi Brandon,
Thank you for taking the time to share this feedback. I’m really sorry that your experience left you feeling like just another number. That’s not how we want anyone to feel, and I understand how frustrating delays, higher costs, and document errors can be, especially so close to closing.
We work hard to provide clear communication and a smooth process, so it’s disappointing to hear that we missed the mark with timing and accuracy on your documents. Your concerns about rates and fees are also valid. Those conversations should always feel transparent and respectful, and I’m sorry if that wasn’t your experience.
I’d appreciate the chance to look into what happened and better understand where things broke down. If you’re open to it, our Client Advocate team can review your loan and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
