Most of the back and forth communication came from Torie Smith, the loan specialist. She was able to change my mind and choose Veterans United compared to other lending companies. I’d like to express my appreciation for how outstanding her role was, particularly her efficiency and dedication throughout this process. Having worked with different lenders, Torie was my go to person for any questions, even after working hours, she was quick to respond and very cooperative. Additionally, the team from VA Home Loan was great to work with, and I look forward to using this lending service again in the future.
As a first time home buyer, going through the home buying process was stressful. The key is to have a good team. Having a team which those people know each other and having experience working with one another is key for a smooth transition throughout the process. A lot of of things were throw out each and everyday. A lot of confusing terminologies were put out. It was helpful that someone like Harry takes the time to txt or call regarding any questions or concerns. He and my agent Melissa Gates helped me and my wife buy our first home. We definitely recommend them.
This is the second time I've used Veterans United. Both times were profitable for me in saving me time, effort, and expense. Their website holds all the documents and is easy to use... and reuse. They guide you with a team of proffesional who answer question directly and concisely.
For this loan I waited to lock in my rate and saved about a point - I called in the "go code" and we locked at the best opertunity. This is the eighth house I've bought in my life and I've learned that it's not a process or the system that creates success - it's a talented person who cares and does a great job.
Nuff-Said,
M. Savi
This is my second home purchase with VU and they have found me and my family the best realtors. This home buy was much more complicated as I had recently retired from the Air Force and so many things were waiting time line. Without your help my family and I would have been homeless when our lease ran out.
I can’t say enough good things about James and his team. I was completely confident and comfortable with this whole process knowing James and his team were on it. Everything was explained so well, the user friendly portal made everything a breeze for providing documentation for the various stages of the process. Best loan team I have ever worked with!
The three gentlemen who I worked with, Karson Hill, Dalton Reiter and Spencer Cole were great! I spoke with Mr. Hill on multiple occasions on the phone. He answered every question fully and made sure I was aware of every option I had. Over all Mr. Hill took care of every request and made our loan process a breeze. I highly recommend Veterans United
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Justin and his whole VU team gave a first class service throughout the whole process! I think the greatest benefit of working with the team was their working relationships with all parties involved. From my agent to my home insurance team to all of the VU team members everyone knew each other and was able to have the “technical” conversations on their own and then present the options and solutions to me. They communicated exactly what I needed to know and nothing more, keeping my stress levels low and simplifying the process for me. Grade A service!
