I loved the fact that I could communicate with the loan officers anytime via email. Also was very impressed that Aaron took time to call me back after hours to explain a question I had. Only reason it's a 9 instead of a 10 experience is I started my preapproval online and never got a call after 1 week. I had to call in and start it over the phone.
James and his team provided outstanding service. They kept me informed every step of the way and even helped me take care of an incorrect issue on my credit report. Most lenders would have just told me to figure it out on my own. With their knowledge aand teamwork it was resolved in a matter of a few hours and I know it would have taken me days if not weeks to get it fixed.
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This is my "first" home I've ever purchased. I was a military brat for 20yrs, followed by being active duty military myself for 20yrs (read that as 40yrs total of moving, unpacking, moving, etc...). I'm still trying to adjust to the notion that I don't have to move anywhere anymore and I finally have a place to truly begin to call "home." :-)
