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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,835

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

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5 out of 5 Stars
Would Recommend

In the multiple homebuying experiences we've had ---> I HAVE SEEN NO ONE BETTER!! Kevin is a TRUE PROFESSIONAL who causes a complex homebuying process to operate with seamless precision. From the very beginning of my borrowing experience with Veterans United, Kevin constantly looked at and vetted all calculations to ensure my closing was on time, and without discrepancy, then clearly guided us through the logic of each decision. He is devoted with a meticulous orientation to tasks (a characteristic normally seen in the top levels of corporate management), yet charismatic and pleasantly communicative with people (as one would expect from a Fortune 500 executive).Bottom line...Kevin is an Air Force veteran who deeply cares about making sure the buying experiences of fellow veterans match the same high standards upon which he served, as an active duty Airman! As a Commander in the US Navy, I want guys like Kevin on my team!Fair winds and following Seas, and thank you, Kevin...Sincerely,
AJ and Mariana Stone

5 out of 5 Stars
Would Recommend

We recommend Veterans United to all of our friends. You are a company that has delivered for our family time and time again.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Alex Brown was recommended to me from my spouse who had a great experience with working with her in the past on purchasing a home and Alex exceeded expectations!I had a lot of last minute requests through the offer process that she was incredibly responsive through. She also had leave during my loan process and put me in contact with Ashley who supported not missing a beat, but Alex also communicated and reassured us while away (totally above and beyond!!!!).I left working with another broker and as much as it pains me to publish "my spouse was right" on the internet for reference... I could not be happier with Alex and her team! I intend to buy any future residence through her and this VU team and have already started recommending them to friends and family!

5 out of 5 Stars
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5 out of 5 Stars
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4.5 out of 5 Stars
Would Recommend

Very informative, helped us understand our loan, very friendly and helpful! We were recommended to Kevin Warren by our realtor and would recommend him and his team to anyone interested!

5 out of 5 Stars
Would Recommend

I had the pleasure of working with Harry and his incredible team, Chris and Kayle, throughout my mortgage application process, and I couldn't be more impressed.
This team went above and beyond my expectations, making a potentially daunting process feel manageable and stress-free. I can't thank Harry, Chris, and Kayle enough for their outstanding service. If you're in need of a mortgage loan, I wholeheartedly recommend their expertise and professionalism. They truly deserve every accolade for their dedication to their clients.

5 out of 5 Stars
Would Recommend

James made me feel like we were old friends, his professionalism and friendly additive is unmatched. I would recommend him and his staff to friends and family.

5 out of 5 Stars
Would Recommend

It was a pleasure working with James’s team, they are very professional and hard working team it made the process go by that much faster. Would definitely recommend

4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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James Walrod and his team have always been so great, with multiple home purchases under my belt I am so thankful to have them in my corner!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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Nina is AMAZING. She is an amazing hard worker. She worked so hard in getting us everything we need for our new home and went above and beyond. I recommend Nina a million times over!

5 out of 5 Stars
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5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Kevin, Edward, Jenny, and the rest of the veterans united home loan team made our home buying experience so easy and pleasant. It didn't take no time at all from picking our home to closing on it and moving in. They are are a top notch team I would rate number 1 to work with. Thank you all so much.

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5 out of 5 Stars
Would Recommend

The kindness and personability of the Veteran's United team I worked with sold me on this being the best mortgage option for me. They were always available to answer my questions, even when they were totally silly, and they were the only company I spoke with that I genuinely trusted. I cannot recommend my team enough.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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We can't say enough about how "locked on" Harry and his team were during the process for us to purchase our dream home! While we dealt mostly with Harry specifically, it was evident that he had a team of professionals supporting his interactions with us - the entire experience went very smoothly for us and we were able to close very quickly. We can't imagine using another team to buy our dream home, especially during such historically unprecedented economic times! Truly a group of committed professionals!

5 out of 5 Stars
Would Recommend

I recently had the privilege of working with an extraordinary team at Veterans United, led by the dynamic trio of Harry, Kayle, and Chris. From the very beginning, their professionalism, dedication, and remarkable skills transformed what could have been a daunting loan process into a seamless and enjoyable journey.
Let's start with Harry, our loan officer, whose military background shone through in every aspect of his work. His discipline, precision, and unwavering commitment to excellence were evident in every interaction. Harry's military experience truly set him apart, as he approached each step of the loan process with meticulous attention to detail and a strategic mindset. He not only understood the complexities of the financial landscape but also possessed the unique ability to translate his military discipline into a financial context. This combination made him not just a loan officer, but a trusted ally who ensured I understood every facet of the loan, empowering me to make informed decisions.
Working alongside Harry was the exceptional loan coordinator, Kayle. Her impeccable organizational skills and proactive communication transformed what could have been a confusing process into a seamless journey. Kayle's dedication to keeping all parties informed, her lightning-fast responsiveness, and her ability to anticipate potential roadblocks were simply remarkable. She made me feel like I was her top priority, and her warm and friendly demeanor turned what could have been a stressful experience into a collaborative partnership.
Completing this extraordinary team was Chris, the loan specialist, whose expertise was nothing short of astounding. Chris's in-depth knowledge of financial intricacies left no question unanswered, and his ability to explain complex concepts in simple terms was truly commendable. It was evident that Chris was not just there to close a deal, but to ensure that I felt completely confident and comfortable throughout the entire process.
What truly set this team apart was their seamless collaboration. Harry's leadership, Kayle's coordination, and Chris's expertise blended together perfectly, creating an environment of trust, transparency, and genuine care.
In conclusion, my experience with Harry, Kayle, and Chris at Veterans United was nothing short of exceptional. Their individual talents, when combined, created a powerhouse of efficiency, knowledge, and warmth. Harry's military experience added a unique dimension of precision and dedication, while Kayle's organization and Chris's expertise made the loan process an absolute pleasure. If you're looking for a team that goes above and beyond to make your dreams a reality, look no further. I wholeheartedly give them my highest recommendation and five well-deserved stars!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Nina, was great! An exceptional loan officer and I know none of this would have been possible had it not been for her dedication, knowledge and overall devotion to helping me get a home. She was always available and no question was ever too small or too complicated for her. She made me feel like I was a priority everytime I called or emailed. She always followed up and made sure I was ok with the process. As a new home buyer for me she was perfect. She made me feel at home even before I closed. I want to say thank you Nina for being awesome and amazing! Thank you for making dream come true for me. When others said no or maybe in 18 months you got right to work and made it happen. Thank you for being the best!Tasha dockery, throughout this process you were my loan coordinator and occasionally my therapist. That’s what made this loan process feel special for me, the people helping me get across the finish line. Tasha you were a clear example of that. A true professional in every aspect of the word. The underwriting process is a handful but you gave me every assurances and let me know what was happening and what you needed from me. I feel blessed to have such an amazing team !Veterans united, thank you for being a 5 star lender. You got me my first home and that is something I’ll never forget. A few months ago your credit team worked diligently to get me qualified with things I needed to take care of. Haley Hildreth is the best. For any veteran that is having issues with your score because you May not know what you need to do, please give them a call. It’s a free service and in 4 months I closed on my first home! I saw my score increase over 70 points working with Haley. It works if you work with them. I feel so fortunate to have this opportunity to work with such a great lender! Thank you to everyone

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