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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,981

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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The step by step process was very helpful and the Veteran staff made getting all applications in at an appropriate time by either calling you are emailing you. Overall very professional and organized.

5 out of 5 Stars
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Everyone was extremely helpful and responsive. Great service and makes you feel like you know them personally!

5 out of 5 Stars
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3 out of 5 Stars
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5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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We were first time home buyers and fairly clueless. James Walrod made the process super easy. He was constantly in contact, even late evenings when it was easier for my husband. He explained everything thoroughly and we now own our dream home!

5 out of 5 Stars
Would Recommend

James Walrod and his team did an exceptional job of helping us navigate the home loan process. The process was smooth and painless with their guidance!

5 out of 5 Stars
Would Recommend

James Walrod & Stephanie were fantastic to work with, they answered all of my questions quickly and efficiently, and were always willing to help!

5 out of 5 Stars
Would Recommend

Very responsive, friendly, and professional.

4.5 out of 5 Stars
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5 out of 5 Stars
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Online Website made uploading documents very easy even with my busy schedule.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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4.5 out of 5 Stars
Would Recommend

From the very beginning of the process the staff was so awesome to deal with and helpful! I have purchased a home in the past and it was stressful, but with this branch it was odd b/c it was virtually stress free!!

5 out of 5 Stars
Would Recommend

The process was very easy with the help and advice from Wendy Pulliam. Wendy and her staff was very professional and precise at all times. I highly recommend Veterans United.

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Wendy and Samantha were great! They had good communication and even got my closing moved up! Could not be happier with the process!

5 out of 5 Stars
Would Recommend

I already have recommended VU to my friends.

5 out of 5 Stars
Would Recommend

They got stuff done on a time crunch.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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The upmost best respect tp a Veteran ! The process was the best I have ever gone through. From meeting the office staff being asked if we were comfortable. All meetings and questions were Very well answered. Assistance was always available even after hours of the office to show the customer service was the highest standard. Any corrections were handled in a very fast time manner and accountability was 100% in our process. The best thing was my fist question to VUHL, what makes this company stand above the rest? This company stands behind the Veteran and has the integrity to show this is true. No other company can easily say this and show this word is true. I will always tell my fellow brothers in arms my story. Over all no words to describe but the BEST!!!

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See all 3,981 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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