We can’t say enough about how satisfied We are with the professionalism exhibited by this team Aaron has working with him. Everyone worked diligently to ensure we were able to get the home we wanted. Some key things that definitely stood out to us was was first of all the extremely quick response time. I remember when I initially called and left a message for Melissa Kunkel. I was only inquiring about the home loan process but she demonstrated her commitment to us when she selflessly returned my call on her day off via her personal cellular phone. That action alone was when we knew that we were going to go through VU no matter what. However, that was just the beginning. Right in the middle of our home search, I found out that my identity had been stolen yet a 2nd time this year. As discouraging as it was, it only gave the Veterans United team to introduce us to Superwoman, A.K.A Kinsey Finklang. Oh my goodness where do I begin, for starters I wish I could double Kinsey’s Salary for her tireless efforts. She is directly responsible for us closing last week. She went into overdrive fighting for me to get numerous fraudulent accounts removed from my credit report and thus raising my credit score to a number that I never thought possible. Sending letters on my behalf and even going as far as contacting some agencies personally to clear up some issues. I am forever grateful for superwoman and I want you all to know that she was instrumental in this process and had it not been for her, I don’t know if I ever would have been able to qualify for this home loan. Last but certainly not least, hats off to Ashley Royea. She kept us up to date on all deveopments and was there for us with answers to our 33billion questions. Being that we were first home buyers, we had no idea what to do. Ashley made herself available to answer questions anytime of the day. Sometimes even answering the same questions over and over again. Not once did We sense any sign of frustration from her, rather an energetic professional who was always willing to help. I can’t say enough about this team. They are pure magic and I will definitely be recommending them to friends and family. Thank you all from the bottom of my heart.Adarrin
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Veterans United made our first home buying experience amazing. We could not have asked for better loan officers, underwriters, and everyone else working behind the scenes. The online portal was so helpful and expedited signing and uploading documents necessary for our loan. E-mails and phone calls were always returned in less than 48 hours and everyone was helpful with all our questions and concerns.
