This company will go above and beyond what is expected of them. As a person that works in customer service, I tend to expect great customer service when I’m the customer. This team went above and beyond what I expected but so appreciated. Thank you so much for making what could have been a very stressful time an amazing experience. I never had to wonder if something was going to get accomplished. They earned my trust early in our relationship. Every loan team at Veterans United should be working exactly like James’ team. Veteran’s United Home loans is blessed and fortunate to have you all!!
Veterans United made everything as easy as it can possibly be. Their online system is fully functional even on phones and easy to use. Though they discourage submission of documents through email, they will accept them. Whatever way works for you, email, upload, mail, or drop off, E-signing available on most things, text, call, or come in for help. They let you do things your way. No scams (yes, I am a contract reader.) and I didn't even have to physically be there for closing! I am a first time homeowner, and they were there to help me every step of the way including the celebration at the end. (They sent us a little housewarming gift, but I won't spoil what it was!)
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