Experience varies from person to person. I only use veterans United because my best friend did. And his experience was way better than mine. He even got $200 from veterans united after closing. They gave me a $50 Amazon gift card 😒😒😒 AFTER I had to move in 5 days after my original closing day.
Response from Veterans United
Hi Isaih, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger as one team. One of our Client Advocates would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Buying a home for the first time was a hectic experience. I wasn’t quite sure what to expect , but Kevin and Rachel were courteous and extremely professional and knowledgeable and guided me throughout the loan process. I would definitely recommend Veteran’s United to any veteran who is thinking about buying a home.
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I'm really happy with the way Veterans United Home Loans treated me. I am not personally a veteran nor am I affiliated with the military in any way. I expressed that concern to my to-be loan officer and he assured me that they do civilian loans all the time. I felt like they worked together very smoothly as a team. I really enjoyed the myVU setup online. A little notification popped up whenever I needed to upload a document or review something and the organization was really good. Whenever I had a question, I could always call Tasha or call or text Kevin and they took care of me every time. I never had any unanswered questions or concerns. Veterans United came recommended to me by a friend of mine and I'm really glad he pointed me in their direction. Starting this process, I was completely blind and clueless. I sure had no idea what I was doing but they pretty much held my hand every step of the way until I was unlocking the door of my new house.
I am a difficult man to impress but James Walrod and Veteran United did just that. His professionalism and directness gave me a sense of ease throughout the process. Any questions I had were answered to my satisfaction (not an easy feat) and in a timely manner. Veterans United's web based checklist was simple, direct, and easy to understand. Not only would I recommend Veterans United to another potential client, I already have. If I had one complaint at all it is that I did not hear of Veterans United until well into the home buying process. Things would have been much easier had I started with them.
