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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,835

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
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1

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4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We were absolutely disgusted with our old mortgage lender. Within 5 minutes of our consultation with Veterans United, specifically Melissa Kunkel, we felt such a sense of relief. Our sense of stability is renewed. Thank you for your professionalism and care!

4 out of 5 Stars
Would Recommend

This feedback has nothing to do with the team themselves, it has to do with the amount of paperwork required this time compared to the previous two homes we've purchased. Was there a change in the law? I felt that there were way more "to-dos" this time around which became frustrating toward the end.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I can't say enough about the quality of work that Veterans United offers. They go beyond explaining and helping you understand the process of everything pertaining to your loan, and they keep reaching out to you, ensuring that you are always taken care of.

5 out of 5 Stars
Would Recommend

Thanks for a great experience! Spencer providing financing scenarios was incredibly helpful

5 out of 5 Stars
Would Recommend

Very professional experience that I encounter with the VA home loan especially Mr James Walrod and my realtor Deann Brenneman they were on top of everything thank you thank you

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Excellent communications via text, email, and phone. Questions/concerns were answered in a timely manner.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We put an offer in on December 18th and closed on our home by the 12th of January!! The whole process was easy, everyone was communicating every step of the way!

5 out of 5 Stars
Would Recommend

The Team I Worked With At Veterans United Were Top Notch. We Were Able To Get Everything We Wanted And Then Some. Great Communication And We Have Learned A Lot About Buying Homes With A VA Loan. Thank You Guys!

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

The whole experience was smooth as far as I know since it was my first hose buying experience. Tasha Dockery was the best. She was so nice to talk to on the phone, even when I'm asking a bunch of questions and I don't understand a word she is saying. She was very patient.

5 out of 5 Stars
Would Recommend

Profound performances by all participants!

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Justin, Spencer, Ashley, and Alex were very polite, professional, and exceptional at their respective positions throughout the home buying process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend

I really appreciate the team getting me through this. This been a long time process for me but I am fortune for those at Veterans United to help me through it. They provided the information and resources needed that I recommend all first home buyers to utilize.

5 out of 5 Stars
Would Recommend

I couldn't ask for a better team that was selective for me. Everyone made me feel extremely comfortable and at ease. No pressure, professional to the 100 power! The rating doesn't explain the ease that they made me feel. 10 out of 10 is too low. They deserve a 20 out of 20. Thank you for an excellent experience.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Outstanding!!!!! Highly recommend!!!
Melissa Kunkel and her team were extremely helpful! Definitely will use them again in the future as my mortgage lender for some future home buying.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

All my life I’ve been told no. “No you can’t do this no you can’t do that”. This has been the first time in my life where every single person I came across in this process has told me yes. I will forever be grateful for everyone who played a part in the biggest thing that’s happened in my life. Everyone on this team has shown me that they love their line of work and they truly just want what’s best for their clients. Thank you everyone and I can only hope people see in you all what I see.

5 out of 5 Stars
Would Recommend

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See all 3,835 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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