I must say this staff is absolutely amazing. Aaron is a wealth of knowledge and is by far on top of his game. Melissa is extremely friendly and made me feel welcomed! She was there to answer questions and was always available. Lastly Rachel was there to give us confidence on the last parts of the loan. I loved how she would not settle on a simple answer. She reached out to her coworkers to explain things she didn't feel to certain about. I loved everyone on your team and greatly appreciate everything you have done for us!!!
This was the smoothest mortgage process I have ever had. My only disappointment was that we had 84 days to prepare and much of the work didn’t get done until the last day, we missed my closing date and the underwriter didn’t find out we had unexpected flood insurance requirements until the last 24 hours.
From my first contact with Melissa Kunkel I was treated exceptionally well. Melissa and Rachel Tompkins explained each step and kept us updated on the status of our loan application. This was our first home purchase so we needed their guidance and expertise and they did not let us down. They were both readily available to answer our questions and pushed the application over the finish line. I would highly recommend everyone at Veterans United.
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I was pleased with the entire process. From beginning to end. I was kept informed by their professional staff and was impressed how quickly applications were processed virtually over the internet. This is the most impressive loan company I had the pleasure of doing business with. My family and I thank you for your outstanding Service and Dedication you have provided for us. You really made our dream come true. Thank you, Veterans United.
Geno
