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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
455,187 reviews
759 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 455,187 unfiltered reviews

Starting on Page 5 of 15,173. Return to Page 1

5 out of 5 Stars

Hana and the team were amazing throughout the whole process. Answered all questions I had in a timely manner and provided outstanding guidance along the way. They understand the process and I would highly recommend them. I will use again for any future homebuying needs.

headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

4 out of 5 Stars
headshot image of Steve Hopper

Senior Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
headshot image of Craig Dobson

Loan Officer: Craig Dobson

NMLS# 2734302

5 out of 5 Stars

I had a great experience using the Veterans United crew! Highly recommend and I will use them for any future purchases.

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars

I would definitely 100 % recommend Veterans United to everyone! If it wasn't for Samuel Short, I don't think I would be calling myself a "Homeowner" today. From the moment we started my application, he was warm, kind, and extremely knowledgeable about the process, and that is something I did not experience at the many other lenders I previously worked with. He is patient, takes his time when researching, gives you suggestions on how to make your case stronger, and all his advice actually yielded positive results for me. Things can get challenging during this process, but with everyone's positive attitude and expertise, it makes the process much more tolerable. They definitely know what they're doing at Veterans United, I wish I would have found them sooner. They're very organized and meticulous about the entire process, but make it easy for you to understand and follow along. Also, a big thanks to Walter and Candance who assisted me with my closing process towards the end, they were also great!, They made my closing process very manageable and stress free. Thank you Veterans United, Sam & Walter for making this possible for me!

headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

4.5 out of 5 Stars
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars

Everyone who work with me were supportive throughout the process.

headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

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5 out of 5 Stars

Nick, Adam, Delanie, & Kohlie were awesome throughout this entire process! Closed on this home in 30 days! I would definitely recommend any veteran to use VU for their homebuying needs!

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
headshot image of Philip Dercher

Loan Officer: Philip Dercher

NMLS# 2736676

5 out of 5 Stars
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars

Paul is the man. He’s outstanding. The to do list is also great. It really kept me on track as a first time home buyer. Give Paul a raise and I didn’t forget a Melissa. She’s great as well. I appreciate the amazing service

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars

Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

4.5 out of 5 Stars
headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

3.5 out of 5 Stars
headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

4 out of 5 Stars

My mortgage was completed quickly, but I had to submit a few items more than once.

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars

Working with VU has been a pleasure. This is the 2nd time to make a VA purchase with VU. Mike Lyman and his team was tremendous. Their expertise and willingness to answer questions and provide information is unequaled. They are simply the best.

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

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Experience first-hand why 362,228 homeowners give us a perfect score!

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5 out of 5 Stars

I would do future deals with this VU team. Thanks to the team for taking care of me overall. Ryan, thanks for the numbers. Dawn, thanks for the great interactions and maintaining the momentum. Evan, thanks for offers and help. I appreciate each of you. Double thumbs up.Notes:1 thing I disliked is a last day change to cash to close. $600 pest treatment catch put on me, but VU gave some credits on top worth 3x that. So, I’m pleased overall.1 thing I would do different is scrutinize the hell out of the initial estimate with every line item and understand how it aligns to the deal. That makes my decisions thereafter better informed. I did not do this as well with frequent late nights and not enough time away from work and the rest of the life transition going on all in parallel, and possibly suffered from it. Not a fun time for me, but glad for this team.

headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

4.5 out of 5 Stars

The team worked together in excellence and moved quickly. I’m very thankful for everyone involved.

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars

Garet and Chad and the entire team at Veterans United were truly outstanding. I contacted Garet with 3 weeks to close and they were ready to close in 2 weeks…amazing! The website is so easy to navigate and handy to see the entire process and keep track of all the documents. I will definitely be coming back and referring my friends and family to Garet and the entire Veterans United Company. Great experience!

headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Photo submission from Andy A.

Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

4.5 out of 5 Stars

Great at working to get all closing requirements done.

headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars

Kelly Stephens provides outstanding customer service!!!

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

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