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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,851

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

This was the easiest home process i ever had.

5 out of 5 Stars
Would Recommend

Going into the process of taking out a loan I had absolutely no understanding of what needed to be done. I’m very grateful for the team at Veterans United for assisting me throughout the progress. Any questions that I had were answered immediately and they check on my status every single day. There was not a time that I felt out of the loop. I am forever grateful for them and helping me buy my first home.

5 out of 5 Stars
Would Recommend

Exceptional service and professionalism. Smooth and easy process. Dave and his team responded to all of my questions and concerns almost immediately and went out of their way to make the whole process seamless.

5 out of 5 Stars
Would Recommend

5 star rating is not enough to evaluate the service. my journey through process went seamlessly fast and smooth. the attention to detail Mr. Warren and his team provided me security and peace of mind during the journey.

3.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Billy Chard and the rest of the team was great to work with. Billy was friendly, responsive, professional, and provided excellent all around service. The other members of the team were also very responsive and professional throughout the process. They made the mortgage process smooth and easy. In fact, this was the best experience I’ve had with a mortgage company. I strongly recommend VUHLs to others!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

There’s not much more I could possibly say they’re totally awesome

4 out of 5 Stars
Would Recommend

A very good experience! I had a quick close and everything went very smooth. A few things where it felt like I was rushing to do things but I have a busy schedule during the holiday. Sometimes they would want something done the day off during the work day. But overall a very good experience. Would recommend James and team to anyone

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

This was my third time using VU and the same loan officer, Billy Chard, for a reason -- he and his team make obtaining a mortgage as easy and painless as possible while also getting a great deal. I would have a hard time using anyone else going forward.

5 out of 5 Stars
Would Recommend

Everyone was very pleasant and helpful. I particularly appreciated that I was always able to quickly contact someone when I needed to.

5 out of 5 Stars
Would Recommend

James, Ashley,Shelby and all others on the team are incredible to work with.They even sent me a gift to make memories in my house with!

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Loved working with everyone involved with the process. Thank you

5 out of 5 Stars
Would Recommend

Great folks…… just a bit to many. I actually got confused on who to reach out to. However it’s better to have more than less.
This is to James, I know times are different with Covid.
However I’m kind of old school…I would have enjoyed meeting him and after. Buy a home is a big deal for some folks. I would have been greatful to have thanked him in person. For me…..getting to thank him at the end of this would have been great.
Great job James to you and your people.
Job well done and painless.
R/Jamie Pierce

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I recommend everyone to look into Veterans United home loans, it is a great tool and benefit!

5 out of 5 Stars
Would Recommend

This was truly a blessing using Veterans United. Communication was an A+. Entire staff very professional and very helpful. Thanks alot.

5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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