Our 2nd time around using Veterans United and Mr Kyle Gardner and his team.
I had the pleasure of working with Austin Butler and Tayla and the entire team at Veterans United, they were very knowledgable of the lending process, efficient, and provided competitive pricing for us! There was constant communication with every step. They had, a wide variety of resources including our realtor and repairman which was good for almost any scenario. They helped us get out Loan at the max amount with a good rate! I would strongly recommend them!! Thanks guys for the outstanding job and successful closing of our new home! I look forward to future business!"
Ashley was very helpful and made sure I had all the information promptly.
Very easy process. Would do it again.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
Amy and her team were outstanding! They went way above and beyond the call of duty to help me get my home loan. Very grateful to them.
Haley is always amazing to work with!
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Michelle and her team were AMAZING!!! They were so on top of every single item and helped me accomplish every goal in my first home buying purchase! They all worked day and night and got in contact with anyone imaginable to help me! I can not recommend this team enough!
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
I had an awesome loan team!
Thank you Charles, Sarah and Carrie.
I appreciate all your hard work, getting me the resources I need to move and closed in time.
Great! Always kind and helpful. They make you feel informed and almost like part of the family
Jeremy Landey and Jordan Webber were awesome! Both were very knowledgeable and informative throughout the entire process. No matter what question I had or what time of the day/night I asked, they always responded. They made sure that I understood everything and also went over every form(with a fine toothed comb) to ensure I was receiving every discount possible as a disabled veteran. I'm forever grateful to both of them for making this entire process quick and as smooth as possible.
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They went above and beyond my expectations. I will definitely work with them again if needed.
We are very happy with Veterans United. They helped us from start to finish with the full process, walked us along step-by-step and provided us reassurance throughout the full process.
The home buying experience is stressful enough on its own. Veterans United, and I have to speak specifically to tyler, Niesha, reggie and everyone else on the team that I missed, this has not only been the most stress-free experience in home buying, I have to say the most stress free in any large purchase experience! The online account that makes uploading files, notifications, instant updates and not to mention the service from your team, and in this case my team, is second to none...they make the experience feel like everyone is going through it together and there for help, guidance and support. Veterans United really has something special and I thank you in behalf of all veterans that can have the chance to work with you guys! Great Job!
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
Alex and Holly did an exceptional job on my Re-fi. They kept me updated on all aspects of my loan, and explained what needed to be explained. Kudos to an awesome team, and for doing and awesome job! Huahh!
Very thorough
Everything seemed fine until 18 hours before closing. My "Loan Team" was reasonably responsive throughout the 60-day process--although there were times went it was hard to actually speak to someone. We worked through those communication issues and everything seem like it was on track until 4pm the afternoon before Closing Day when I received a note from my loan officer that said his team was still trying to work out "cash to close" and that the underwriter needed a few more documents from me. Long-story-short---the next 18 hours were absolutely chaotic, frenzied, and stressful to the point of ridiculous. The issues were all on VU's end, and unfortunately, they could have been worked out the week before closing when I asked the team "is there anything else you need from me?" We had to delay closing by four hours. Our real estate agent and title attorney have participated in dozens of closings, and they said they had never seen anything so poorly executed. The reputation of Veterans United was tarnished by our experience. I would love to discuss my experience with the CEO or a C-suite member of the company.
