Mr. Dan Perry was very helpful, understanding and knowledgable about our situation and all the products available through Veterans United. We will not only recommend Veterans United to friends and family but we will use them to sell this home and buy our next and last one.
Thank you Veterans United and Dan especially, for all you do.
We highly recommend Veterans United - they made two confused young adults into home owners!
Tommy and his team made refinancing our home a smooth process!
There was a "hiccup" with our title holder and documents but overall VERY SATISFIED! The online process and closing went smooth. I absolutely loved getting my documents in a USB port versus the two inch folder with a copy of the documents. Hayden and Sarah kept me in the loop throughout the process - Very Professional!!!
Outstanding service
Kaleb and his team were exceptional ty so much!
I did an assumption due to divorce. I could not get a phone conversation for well over a month even after reaching out repeatedly. No one could explain the process or seemed to understand how to do an assumption. I would have happily gone to a lawyer and had them set up all the steps needed if just asked. They did a transfer sale as that was the only way they knew how to move forward costing a significant amount of unnecessary taxes. I only started to get movement/communication once we were at close. The next title escrow officer with 30 years experience was blown away at how poorly this was handled. I would never recommend veterans united ever. My team could have googled how to do an assumption or used the instructions off of your own website. The day before close they were trying to get me to pay expenses that are not even on the buyer to pay because they never got included in the paperwork. I can’t say enough bad things about this transaction, I could write a book.
Response from Veterans United
Hi Nadia,
I’m really sorry for how this was handled. Going through a divorce is difficult enough, and not being able to get clear answers or timely communication about a loan assumption only adds to that stress. I understand why you’re frustrated.
You’re right that assumptions are more nuanced than a standard transaction, and it’s disappointing to hear that you felt your questions weren’t answered or that the process wasn’t clearly explained. I’m especially sorry that you felt forced into a transfer sale and incurred additional costs as a result, and that issues around fees weren’t addressed until right before closing. That’s not the experience we want for anyone.
I’d appreciate the chance to look into this further and better understand what happened from start to finish. If you’re open to it, please reach out to our Client Advocate team so we can review the details and make sure your feedback is shared with the right teams internally. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
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Good morning,I am writing to express my sincere appreciation for the exceptional work provided by Jake Hanson and his team. They made the entire home refinance process seamless and ensured every detail was handled perfectly. Having worked with Jake for nearly seven years, I can attest that he is a consummate professional who truly excels at what he does. Because of this experience, I will remain a loyal Veterans United customer.I would also like to recognize Brooke Mudd for her outstanding support. She answered all of my questions without hesitation, and her guidance was impeccable. Both Jake and Brooke are absolute rockstars who represent Veterans United incredibly well; I highly recommend them for any future promotion opportunities.Lastly, I would like to thank everyone else involved in the process, including the underwriting staff, title and escrow teams, and the notary assigned to my closing.Have a great day!Best regards,Eric Williams
I had an absolutely amazing experience with Veterans United! I highly recommend them to anyone looking to buy a new home or refinance an existing one.
The entire door was great.
Precise, competent, and thorough!!!
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Chace was amazing for us. He walked us through the whole process, reexplained things as we went, and was available anytime we needed him. Should we decide to buy another home or property in the future we will definitely be requesting to work with Chace again!
Working with Dustin has been an incredible positive experience. I felt heard and supported in completing the refinance process. I would highly recommend Veterans United due to the service Dustin consistently provides.
Lots of logistical nightmares, and seller issues that delayed the purchase, but veterans united helped tremendously to keep things moving forward.
