My team I worked with was beyond helpful and answered all my questions I had. With being a time home buying I had alot of them. I very highly recommend.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Very professional when handling your business and they make it a very easy process so you can proceed with your paper work .
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Veterans United made the process seamless. I appreciated the to-do's in one place making it easy to keep track of what's needed. Also the text and email communications with the team were great.
Best experience with communication and process. Just wow
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
The level of commitment Veterans United has for veterans and their families is beyond impressive. We are extremely thankful and would highly recommend Veterans United Home Loans to any veteran looking to buy a home. You won’t find a better team to guide you through such an important milestone.
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I can not recommend this team enough! They went above and beyond the title of "lender." Thank you!
Being a first time home owner and know nothing she and her team were very patient and explained everything to me in a easy fashion.
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
United Veterans is very professional, well organized and diligent . Our experience with every single member we spoke with starting with Chris Lunn, Cooper and Walter was truly the best experience we’ve ever had. We truly appreciate his patience and commitment throughout the application process. The response time and answers to all our questions were always addressed . As a retired veteran I truly felt appreciated and special .
The entire loan process working with Veterans United was incredible and painless!
A Huge Thank you to my Loan Officer ( Megan Moore ) not only extremely professional
and friendly but very knowledgable, educating me on VA loan options that made my home purchase possible where other Mortgage companies could not.
If you have a home purchase need, please call Vets United and ask for Megan Moore.I have purchased many properties over the last 40 years and your customer service
was incredible, start to finish!!
Thank you Megan,Doug M. from WI.
The team I was working with was disorganized and had me repeat signing documents multiple times. When it came to closing week, we had to push back the closing date after being told all documents were ready and me traveling across the country with all of our belongings. I was still signing credit check paperwork on the day we were originally supposed to close. We were effectively homeless for 5 days from our original closing day and at least they compensated me for the Uhual rental. Why I would recommend, the past 2 times I worked with VU everything was smooth and went perfect, this time, it was just a horrible experience.
Response from Veterans United
Hi Carlos,
I’m really sorry this was your experience, especially knowing you’d had smooth, positive experiences with us in the past. That contrast alone makes this even more frustrating, and I understand why this felt so disappointing.
Having to re-sign documents multiple times and being told everything was ready, only to have the closing pushed back during the week you traveled across the country with your belongings, is incredibly disruptive. Being asked to sign credit check paperwork on what should have been closing day is not how this process should feel, and I’m sorry for the stress and uncertainty that caused. Being left without a place to land for several days only adds to that, and I can see how overwhelming that must have been.
While I’m glad some of the immediate expenses were addressed, that doesn’t take away from how disorganized and exhausting this experience sounds. Your feedback is important, especially given your history with Veterans United, and it’s something we take seriously.
If you’re open to it, I’d appreciate the opportunity to look into this further and make sure your concerns are fully understood. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for taking the time to share this and for your past trust in us, even though this experience missed the mark.
Sincerely,
Claire S., Client Relations Manager
