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Virginia Beach, VA Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
4,283 reviews
796 new reviews submitted this week!
99%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 4,283 unfiltered reviews

Starting on Page 95 of 143. Return to Page 1

5 out of 5 Stars
5 out of 5 Stars

Samantha and Wendy were exceptionally helpful, and pleasant to work with!

5 out of 5 Stars
5 out of 5 Stars

We love the website and the team! They make the whole experience seamless and exciting.

5 out of 5 Stars
4.5 out of 5 Stars
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5 out of 5 Stars
Photo submission from Audrey J.
5 out of 5 Stars
5 out of 5 Stars

James Walrod and Ashley were the epitome of what a workplace needs. The whole process from beginning to end was the most pleasurable experience I have ever gone through. Everything went off without a hitch You should be honored to have them as e.mployees

3.5 out of 5 Stars

Very friendly, helpful team of professionals.

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Experience first-hand why 3,333 homeowners give us a perfect score!

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4 out of 5 Stars
4.5 out of 5 Stars
5 out of 5 Stars

The process was easy and fast!

4 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

From day one the team was engaged and helpful in addressing any and all of my questions.

4.5 out of 5 Stars

Gloria was extremely helpful every step of the way. The website is easy to use and helps the process go smoothly.

5 out of 5 Stars
5 out of 5 Stars

Kevin Warren and Tasha Dockery were both very professional and were very knowledgeable throughout the whole process!

5 out of 5 Stars
4.5 out of 5 Stars

I liked the format with the checklist of items due. It made the process very easy

Ready to see for yourself?

Experience first-hand why 3,333 homeowners give us a perfect score!

Check My Eligibility
4 out of 5 Stars
5 out of 5 Stars

Alex and Gloria were amazing! At no point did we feel "in the dark".

5 out of 5 Stars

We can’t say enough about how satisfied We are with the professionalism exhibited by this team Aaron has working with him. Everyone worked diligently to ensure we were able to get the home we wanted. Some key things that definitely stood out to us was was first of all the extremely quick response time. I remember when I initially called and left a message for Melissa Kunkel. I was only inquiring about the home loan process but she demonstrated her commitment to us when she selflessly returned my call on her day off via her personal cellular phone. That action alone was when we knew that we were going to go through VU no matter what. However, that was just the beginning. Right in the middle of our home search, I found out that my identity had been stolen yet a 2nd time this year. As discouraging as it was, it only gave the Veterans United team to introduce us to Superwoman, A.K.A Kinsey Finklang. Oh my goodness where do I begin, for starters I wish I could double Kinsey’s Salary for her tireless efforts. She is directly responsible for us closing last week. She went into overdrive fighting for me to get numerous fraudulent accounts removed from my credit report and thus raising my credit score to a number that I never thought possible. Sending letters on my behalf and even going as far as contacting some agencies personally to clear up some issues. I am forever grateful for superwoman and I want you all to know that she was instrumental in this process and had it not been for her, I don’t know if I ever would have been able to qualify for this home loan. Last but certainly not least, hats off to Ashley Royea. She kept us up to date on all deveopments and was there for us with answers to our 33billion questions. Being that we were first home buyers, we had no idea what to do. Ashley made herself available to answer questions anytime of the day. Sometimes even answering the same questions over and over again. Not once did We sense any sign of frustration from her, rather an energetic professional who was always willing to help. I can’t say enough about this team. They are pure magic and I will definitely be recommending them to friends and family. Thank you all from the bottom of my heart.Adarrin

4.5 out of 5 Stars
5 out of 5 Stars

There's nothing worse than little to no communication when there are so many details and deadlines. A lot of communication throughout the entire process which made this huge life event a breeze.

5 out of 5 Stars
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