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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,909

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Everyone was incredibly prompt in responding to me and that was great. I did feel as though there was a lot of back and forth with negotiating down the loan numbers etc. I felt that this was a bit like buying a used car. Also, when I asked about reducing the car at closing because my insurance and taxes had already been paid for the next year, I was told that it can't be reduced because VU needed to pay it and then I would be reimbursed from the carrier. Eventually, my cash at closing was reduced and I was told that this one time, they were able to do it. I hope that this circuitous route is not utilized for everyone's money. If my insurance premium was paid with my money, then why in the world would it need to be paid again?

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They were fantastic, we relocated on short notice from MA to VA and had a very small window of time to find and complete a home purchase, everyone there went above and beyond for us.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Gloria was awesome. Everytime I had a question she got me an answer right away.

5 out of 5 Stars
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5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

James, Ashley and the rest of the VU team was amazing !

5 out of 5 Stars
Would Recommend

I would recommend you guys to anyone I knew who needed a mortgage! A+ customer service!! I felt very important to Alex and her team and knew that they would take care of everything to get my refinance taken care of!

4.5 out of 5 Stars
Would Recommend

Working with James Walrod was such an awesome experience! He made my family and I feel like we were always the priority.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

James was awesome this is my second time going through him and veterans united both times were a great exsperiance. Especially for someone like me who has a million questions and he was always there to answer them.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The process was very painless

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Alex Brown and Gloria Davey were great! They answered all of my questions and always let me know what I need to do next and what to expect. We even closed as scheduled which seems like a rarity for other places.

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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I am a first time buyer and my experience was all stars in my book

5 out of 5 Stars
Would Recommend

Our processor, Ashely Royea was INCREDIBLE!! She made our transaction so easy and was always readily available! Would not have been the same without her!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United took the unknown out of getting a mortgage. Instead of just working behind the scenes leaving the customer feeling unsure, I loved knowing exactly where we were with the loan process every step of the way. I will absolutely recommend Veterans United to everyone I know.

5 out of 5 Stars
Would Recommend

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