I want to give a huge shout out to the IT and admin team that handles the mobile app. Being able to scan and upload documents made this buying experience second to none. This is my third home and by far the best from a logistics standpoint. Thank you for all your hard work making this an almost stress free buy. I will definitely be back when I buy another home.
Torie was great as well. The underwriter I have an issue with and your credit folks. They could not pull my wife's Transunion credit, credit freeze that was lifted, but provided NO alternative plan to deal with the issue. I could not communicate with them either. I guess they must be top secret folks. The underwriting process was drawn out. I put down $100,000 and I'm sure the underwriter knew exactly what was required but instead of, upfront telling me what to provide, they drew it out for about 2 weeks. Recommend you provide a list of required documents at the beginning instead of every 3 days requiring something....
My Veterans United team were all great and very responsive. They all answered our questions quickly and explained things we did not fully understand. While this process was very overwhelming for us as first-time homebuyers, our team did a great job of helping us through the process. I would like to give a special shout to Jamie Milholland! She had been working with us for about 2 years before we got the pre-approval and she stuck with us all the way through (guiding us on things we needed to do to put ourselves in better financial and credit situation) and it paid off!!
When documents were requested of me I got them to you instantly. When I had questions, I never really felt assured in the answers you gave. Responses didn't come very quick, and always came from someone low on the totem pole who didn't have the answers. When you requested documents from the sellers and their lawyers you got them, then decided you didn't like the wording or whatever... I'd love to know who the underwriter is and what their job even is... Must be nice to sit around and play god with peoples homes and lives. Probably voted for Sleepy Joe. In the future I'll be going with any one of the hundreds of other VA home loan lenders and I'll be sure to let everyone else know it too. I had to go over my documents more than they probably did to make sure no mistakes were made. You'd think maybe your customer service could step it up since the market is crap, I guess I figured wrong. You're lucky I'm writing this and not my wife.
Response from Veterans United
Wayland,
We’re here to help if you or your wife have any other concerns or unanswered questions. I’m very sorry for the struggles with communication and underwriting all the way to the finish line. I hear your frustration and do understand how cumbersome and redundant they oftentimes seem.
We’ll listen and talk you through it. Reach out anytime you need us. We’re always in your corner.
Very best,
Kendra, Client Relations
