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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

4,218

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Wendy and Samantha were fantastic, unbelievably efficient and extremely professional. Both went out of their way to ease my concerns at every turn. They spent late hours (well after 2100 hours) working on my application package. Even after closing they have followed up and assisted me when asked. They don’t run once the check is written. Honestly, I couldn’t have asked for a better team than Wendy and Samantha.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I worked closely with Gloria for most of the process. She was extremely helpful and knowledgeable. Her help was invaluable.

4.5 out of 5 Stars
Would Recommend

Every person we dealt with at United Veterans Home Loans was polite, patient, helpful, and knowledgeable throughout the process. We did have some paper work sent to us which had us worried but come to find out it was for the first house we were interested in.

5 out of 5 Stars
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4 out of 5 Stars
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4.5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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1.5 out of 5 Stars

This was the most frustrating loan process I have ever encountered and this was my second time using a VA loan. If this is how asinine and convoluted this process is, this will be my only and last time to go VA & VU.

4 out of 5 Stars
Would Recommend

I wish there was more contact with me during the process. Called a few time with loan coordinator, and never called back or answered the phone. When I did get something, it was only by email. That was not helpful on the day of closing and trying to find out the cash needed to close.

5 out of 5 Stars
Would Recommend

Wendy and Samantha made the whole process very easy and were a pleasure to work with.

5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

It was a bit challenging signing documents while stationed in Italy. Not that it is anyone's fault in particular but had I known this I might have made the trip to sign final paperwork. Maybe just something to recommend to your future customers.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Very quick in responding and informing of what needs to happen. Explain things 100 percent so that you understand every step of the way. Beat everyone else's rates. No one could compete with them.

5 out of 5 Stars
Would Recommend

VU has the feel of a family business and I was able to interact with a Loan Officer that truly understood my circumstance - a huge plus!

5 out of 5 Stars
Would Recommend

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See all 4,218 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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