Everything went smoothly. I would only suggest that the underwriting team review all the documents well in advance to catch mistakes or needed information before the two day requirement for closing. That way the closing date doesn't have to be extended.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Matthew and his team were fantastic. Very quick to respond to all of our questions, even after hours.
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Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
The whole staff was very helpful and professional
You guys did a amazing job. Helping me find my place. Thank you
I've worked with VU through several purchases and refi's. They helped me in a unique situation (married into a home tied up in a divorce decree and had a timeline to get the property financed out of the other party's name through quick claim deed. No other company was interested in helping me figure it out, it was never a challenge for VU.
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Jay and his team worked diligently to get this streamline done quickly and easily.
I was able to lower my interest rate, and my payments were lowered, which will allow me more credit on my principal payments.
I was extremely happy with the service, and how easily Jason Lacey and his team made this simple and easy.
Yes, would recommend to friends and families of Veterans.
They make things happen, and at the ease of being able to do the whole process was fantastic.
Thanks Jason Lasey
(My 2nd finance home finance with Jason )
Joseph Hauk 😊
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
