We are first-time home buyers and Billy and his team made a daunting process simple -- always quick to respond, attentive, and anticipating questions we had (even offering answers to questions we didn’t even know to ask!). We had a tight timeline for closing but Billy and the team kept us right on track. I can't imagine a smoother process, and can't recommend Billy and his team enough!
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Billy was extremely helpful throughout the entire process. He provided me with thoughtful advice based on my situation, and once I made the decision to refinance he was there every step of the way to ensure the process went smoothly. I will definitely go through Billy for any future mortgage needs and recommend him to my friends and family.
Veterans United was a great first experience I was going through another company first but they were not getting back to me in a timely manner and my realtor suggested I go through Veterans United and I’m glad she did. I got told what I needed how to get it and when I needed it to get done it was a great experience very easy and the people were very nice and professional. I would recommend Veterans United to anyone that is looking to buy a home.
This is the second time I was concerned because the first time around was stressful and difficult. This experience by far exceeded my expectations - so much so that it felt too simple compared to my last purchase. Alex and her team were a pleasure to work with and I am very thankful for Veterans United and their user friendly platform to streamline the home buying process.
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In our endeavor to purchase our first loan, we decided to use Veterans United. I have purchased homes before in my past. My first experience with Veterans United was flawless, pleasant and a beautiful experience. The original representatives we used to conduct our first VA loan made our buying experience happy. There was no haggling, misinformation, or hidden fees. They were straight forward, very informational and included us in the experience in every way. The loan portal was the greatest tool ever. Along with the representatives, they assisted us with finding agents in every city we were looking for a home.They assisted in the transition and start up of our utilities and every service option needed in our transition. Having moved from California to Virginia, he had no clues of Virginia loan laws and applicable necessities we needed to purchase our home. I will say, it was the most pleasant experience I have ever had with a lending institution. The flawless process is what had my Wife, Mei and I use Veterans United for our second loan.When we initiated our second loan, approximately 10 months later, I called Veterans United and choose to speak with Kevin Warren, a loan representative. Kevin took his time and thoroughly provided us all the necessary information we needed and the rigors of the VA loan process. It was his information that actually pushed us to do our second loan and do it again with Veterans United.During the process, Kevin was very attentive of our loan from the beginning. He was very informational and did everything in his power to ensure we received the best options and information for our type of loan. He called regularly to keep us extremely updated in every aspect of our loan.Kevin is an asset to your organization and is an example to how loan representatives should be. We thank Kevin for all the hard work he did to help me and my family. Not only do I recommend using Kevin for a loan process, I actually did recommend Kevin to a friend that is current in a loan process with Veterans United. My family thanks Veterans United and Kevin Warren. At closing, and after the conclusion of closing we received several congratulatory calls from Kevin thanking us for using Veterans United. We also loved the nice gift received from Veterans United. In our loan experienced, we have never felt so welcomed by a loan company and have never had a company show so much appreciation. My Wife and I will and have already recommended Veterans United to our friends. They are currently in the process of purchasing a home and we have heard nothing but rave reviews on their process to date. Thank you so much for our two home loans, you all are the best.Greg Herrington
