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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,977

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Billy Chard and the rest of the team was great to work with. Billy was friendly, responsive, professional, and provided excellent all around service. The other members of the team were also very responsive and professional throughout the process. They made the mortgage process smooth and easy. In fact, this was the best experience I’ve had with a mortgage company. I strongly recommend VUHLs to others!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

There’s not much more I could possibly say they’re totally awesome

4 out of 5 Stars
Would Recommend

A very good experience! I had a quick close and everything went very smooth. A few things where it felt like I was rushing to do things but I have a busy schedule during the holiday. Sometimes they would want something done the day off during the work day. But overall a very good experience. Would recommend James and team to anyone

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This was my third time using VU and the same loan officer, Billy Chard, for a reason -- he and his team make obtaining a mortgage as easy and painless as possible while also getting a great deal. I would have a hard time using anyone else going forward.

5 out of 5 Stars
Would Recommend

Everyone was very pleasant and helpful. I particularly appreciated that I was always able to quickly contact someone when I needed to.

5 out of 5 Stars
Would Recommend

James, Ashley,Shelby and all others on the team are incredible to work with.They even sent me a gift to make memories in my house with!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Loved working with everyone involved with the process. Thank you

5 out of 5 Stars
Would Recommend

Great folks…… just a bit to many. I actually got confused on who to reach out to. However it’s better to have more than less.
This is to James, I know times are different with Covid.
However I’m kind of old school…I would have enjoyed meeting him and after. Buy a home is a big deal for some folks. I would have been greatful to have thanked him in person. For me…..getting to thank him at the end of this would have been great.
Great job James to you and your people.
Job well done and painless.
R/Jamie Pierce

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I recommend everyone to look into Veterans United home loans, it is a great tool and benefit!

5 out of 5 Stars
Would Recommend

This was truly a blessing using Veterans United. Communication was an A+. Entire staff very professional and very helpful. Thanks alot.

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

James is a first rate pro! Fantastic support staff. Kudo's to Torie - she was always very responsive, knowledgeable, patient and helpful! Ashley made sure we were on track to close and answered those last minute questions. We could not have asked for a better loan team!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United home loans has streamlined the entire home buying process to where I almost completed the entire thing on my mobile phone. I was amazed to not even miss a full day of work during this whole process.

5 out of 5 Stars
Would Recommend

Working with Veterans United made my process easy and stress free. They answer and help on everything. They made this experience easy.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Working with Veterans United was easier than I ever thought home-buying could be. Veterans United took a process that many people fret about, and simplified it so we could focus on what is important: finding the right home. The online portal for submitting documents is extremely user-friendly and helped us stay on track.

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See all 3,977 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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