We can't say enough about how "locked on" Harry and his team were during the process for us to purchase our dream home! While we dealt mostly with Harry specifically, it was evident that he had a team of professionals supporting his interactions with us - the entire experience went very smoothly for us and we were able to close very quickly. We can't imagine using another team to buy our dream home, especially during such historically unprecedented economic times! Truly a group of committed professionals!
I recently had the privilege of working with an extraordinary team at Veterans United, led by the dynamic trio of Harry, Kayle, and Chris. From the very beginning, their professionalism, dedication, and remarkable skills transformed what could have been a daunting loan process into a seamless and enjoyable journey.
Let's start with Harry, our loan officer, whose military background shone through in every aspect of his work. His discipline, precision, and unwavering commitment to excellence were evident in every interaction. Harry's military experience truly set him apart, as he approached each step of the loan process with meticulous attention to detail and a strategic mindset. He not only understood the complexities of the financial landscape but also possessed the unique ability to translate his military discipline into a financial context. This combination made him not just a loan officer, but a trusted ally who ensured I understood every facet of the loan, empowering me to make informed decisions.
Working alongside Harry was the exceptional loan coordinator, Kayle. Her impeccable organizational skills and proactive communication transformed what could have been a confusing process into a seamless journey. Kayle's dedication to keeping all parties informed, her lightning-fast responsiveness, and her ability to anticipate potential roadblocks were simply remarkable. She made me feel like I was her top priority, and her warm and friendly demeanor turned what could have been a stressful experience into a collaborative partnership.
Completing this extraordinary team was Chris, the loan specialist, whose expertise was nothing short of astounding. Chris's in-depth knowledge of financial intricacies left no question unanswered, and his ability to explain complex concepts in simple terms was truly commendable. It was evident that Chris was not just there to close a deal, but to ensure that I felt completely confident and comfortable throughout the entire process.
What truly set this team apart was their seamless collaboration. Harry's leadership, Kayle's coordination, and Chris's expertise blended together perfectly, creating an environment of trust, transparency, and genuine care.
In conclusion, my experience with Harry, Kayle, and Chris at Veterans United was nothing short of exceptional. Their individual talents, when combined, created a powerhouse of efficiency, knowledge, and warmth. Harry's military experience added a unique dimension of precision and dedication, while Kayle's organization and Chris's expertise made the loan process an absolute pleasure. If you're looking for a team that goes above and beyond to make your dreams a reality, look no further. I wholeheartedly give them my highest recommendation and five well-deserved stars!
Nina, was great! An exceptional loan officer and I know none of this would have been possible had it not been for her dedication, knowledge and overall devotion to helping me get a home. She was always available and no question was ever too small or too complicated for her. She made me feel like I was a priority everytime I called or emailed. She always followed up and made sure I was ok with the process. As a new home buyer for me she was perfect. She made me feel at home even before I closed. I want to say thank you Nina for being awesome and amazing! Thank you for making dream come true for me. When others said no or maybe in 18 months you got right to work and made it happen. Thank you for being the best!Tasha dockery, throughout this process you were my loan coordinator and occasionally my therapist. That’s what made this loan process feel special for me, the people helping me get across the finish line. Tasha you were a clear example of that. A true professional in every aspect of the word. The underwriting process is a handful but you gave me every assurances and let me know what was happening and what you needed from me. I feel blessed to have such an amazing team !Veterans united, thank you for being a 5 star lender. You got me my first home and that is something I’ll never forget. A few months ago your credit team worked diligently to get me qualified with things I needed to take care of. Haley Hildreth is the best. For any veteran that is having issues with your score because you May not know what you need to do, please give them a call. It’s a free service and in 4 months I closed on my first home! I saw my score increase over 70 points working with Haley. It works if you work with them. I feel so fortunate to have this opportunity to work with such a great lender! Thank you to everyone
I want to give a huge shout out to the IT and admin team that handles the mobile app. Being able to scan and upload documents made this buying experience second to none. This is my third home and by far the best from a logistics standpoint. Thank you for all your hard work making this an almost stress free buy. I will definitely be back when I buy another home.
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Torie was great as well. The underwriter I have an issue with and your credit folks. They could not pull my wife's Transunion credit, credit freeze that was lifted, but provided NO alternative plan to deal with the issue. I could not communicate with them either. I guess they must be top secret folks. The underwriting process was drawn out. I put down $100,000 and I'm sure the underwriter knew exactly what was required but instead of, upfront telling me what to provide, they drew it out for about 2 weeks. Recommend you provide a list of required documents at the beginning instead of every 3 days requiring something....
My Veterans United team were all great and very responsive. They all answered our questions quickly and explained things we did not fully understand. While this process was very overwhelming for us as first-time homebuyers, our team did a great job of helping us through the process. I would like to give a special shout to Jamie Milholland! She had been working with us for about 2 years before we got the pre-approval and she stuck with us all the way through (guiding us on things we needed to do to put ourselves in better financial and credit situation) and it paid off!!
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