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We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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The loan process was as smooth as it could've been. Being 1099 I heard financing was difficult but they walked me through this new experience very well
Once the building was coming to a close I would say VU did a great job of getting everything together for closing. The only thing I would have liked would be to deal with fewer people. I started talking to Ryan, then Johnny, then finished with Alex.
Always professional and personable and the experience was a painless as possible. Little snafu with closing but we were rushed and that was not completely unexpected. Would do it again!
VUHL is the best and they really made the whole process alot easier for a first time home buyer.
I AM NOT PLEASED - since getting my mortgage, I have been getting a none stop stream of junk mail. Not happy with that part. LOAN OFFICER = GREAT. JUNK MAIL = NOT PLEASANT.
Have already passed on how great this company was through the whole process!
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Great customer service, friendly people and highly recommend from myself to others. The whole experience was pleasant, if I buy another house in the future, I will most definitely be using VU again.
Great team, this was the second time we have worked with Mr. Walrod and we will continue to use him if needed in the future. Everyone was helpful and answered all questions in a timely manner as well as helping us close early.
Professional and timely service
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Alex was extremely friendly and very helpful. Without her explanation of the process and all of the paperwork, the closing process would have been very stressful. Because of her, the process was easily understood and painless.
James and the rest of the staff were terrific. Always flexible with my hectic Navy schedule and efficient through communication and coordination.
