James and his entire team were extraordinary! They provided excellent service with constant communication and updates making the house buying process easy. Even with my inconsistent work schedule and limited availability they found ways to make it work taking all the stress off of me. I would recommend James and his team, 10/10 was an absolute pleasure working with them!
I also feel that too many staff members are trying to work from home instead of being in the office for the customer and that was part of the communication breakdown and confusion during the loan process. I have other friends whom are veterans that have stated they have had the same problems with the Virginia Beach office and would not be using them again. The staff were very friendly at all times with us but the communication process was the biggest problem !!
