I noted in an email that they may want to exercise more tact in phrasing some questions. (One question in particular was accusatory and presumed that I had done something wrong when I hadn’t.) I called it to the team’s attention and it was never addressed. It left a bad taste in my mouth for an otherwise flawless experience.
Veterans United provided me with outstanding services. my senior loan advisor Billy Chard is amazing, and I enjoyed working with him and his team. He made my first home buying process astonishing; it was the most incredible experiences I ever had. he made the process very simple and easy; Billy is very kind, friendly and a true professional, he made sure all my questions were answered promptly in a very timely and professional manner. he was always there when I needed his assistance. The whole experience was phenomenal and truly amazing, I am happy to have work with Billy and Spencer and Kaylie. I will recommend Veterans United to everyone. Thank you all for the unbelievable hard work.Andrae.
For our first time buying a home, the team really carefully walked us through everything helped us get a lower APR and was available for all questions and guidance. When we needed an email of inspection/repair invoice everything was instant and it showed us how committed they are to making this as painless as possible. This is all through remotely purchasing this house since we couldn’t be there in person my girlfriend and I are extremely happy with the experience and very excited to move in!
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Everything went great. The only thing I would mention is that the Power of Attorney that was needed could have been could have been addressed sooner. I do not believe that this was the lender but communication between the Realtor, lender, and attorney to make sure these things are not being done last second would have been a little smoother. Other than that everything else was extremely professional and I was very impressed with service that was provided
