Michelle and her team were AMAZING!!! They were so on top of every single item and helped me accomplish every goal in my first home buying purchase! They all worked day and night and got in contact with anyone imaginable to help me! I can not recommend this team enough!
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
I had an awesome loan team!
Thank you Charles, Sarah and Carrie.
I appreciate all your hard work, getting me the resources I need to move and closed in time.
Great! Always kind and helpful. They make you feel informed and almost like part of the family
Jeremy Landey and Jordan Webber were awesome! Both were very knowledgeable and informative throughout the entire process. No matter what question I had or what time of the day/night I asked, they always responded. They made sure that I understood everything and also went over every form(with a fine toothed comb) to ensure I was receiving every discount possible as a disabled veteran. I'm forever grateful to both of them for making this entire process quick and as smooth as possible.
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They went above and beyond my expectations. I will definitely work with them again if needed.
We are very happy with Veterans United. They helped us from start to finish with the full process, walked us along step-by-step and provided us reassurance throughout the full process.
The home buying experience is stressful enough on its own. Veterans United, and I have to speak specifically to tyler, Niesha, reggie and everyone else on the team that I missed, this has not only been the most stress-free experience in home buying, I have to say the most stress free in any large purchase experience! The online account that makes uploading files, notifications, instant updates and not to mention the service from your team, and in this case my team, is second to none...they make the experience feel like everyone is going through it together and there for help, guidance and support. Veterans United really has something special and I thank you in behalf of all veterans that can have the chance to work with you guys! Great Job!
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Alex and Holly did an exceptional job on my Re-fi. They kept me updated on all aspects of my loan, and explained what needed to be explained. Kudos to an awesome team, and for doing and awesome job! Huahh!
Very thorough
Everything seemed fine until 18 hours before closing. My "Loan Team" was reasonably responsive throughout the 60-day process--although there were times went it was hard to actually speak to someone. We worked through those communication issues and everything seem like it was on track until 4pm the afternoon before Closing Day when I received a note from my loan officer that said his team was still trying to work out "cash to close" and that the underwriter needed a few more documents from me. Long-story-short---the next 18 hours were absolutely chaotic, frenzied, and stressful to the point of ridiculous. The issues were all on VU's end, and unfortunately, they could have been worked out the week before closing when I asked the team "is there anything else you need from me?" We had to delay closing by four hours. Our real estate agent and title attorney have participated in dozens of closings, and they said they had never seen anything so poorly executed. The reputation of Veterans United was tarnished by our experience. I would love to discuss my experience with the CEO or a C-suite member of the company.
The VU team made the entire process of buying a house extremely easy. They provided tasks and kept me up to date and informed on every aspect of the deal.
Everyone we dealt with was very knowledgeable and pleasant. I absolutely recommend Veterans United.
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
I WORKED WITH DANIEL PERRY 3 CONSECUTIVE TIMES ON PURCHASING HOMES AND HE HAS BEEN OUTSTANDING, HE TELLS WHAT I NEED TO GET DONE AND I GET IT DONE IMMEDIATELY!!!
