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Virginia Beach, VA Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
4,285 reviews
854 new reviews submitted this week!
99%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 4,285 unfiltered reviews

Starting on Page 126 of 143. Return to Page 1

4 out of 5 Stars
4 out of 5 Stars

The entire team was professional and courteous. Through emails and phone calls, they ensured I stayed on track to close on my house and even adjusted when the closing date moved up.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

The loan process was really quick and easy to go through, they do all the work for you as long as you provide all the necessary items in a timely manner. Really nice people, along with great customer service.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

James was great and responsive. Any time we had a question, he was quick to answer and knowledgable.

5 out of 5 Stars
4.5 out of 5 Stars
5 out of 5 Stars

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5 out of 5 Stars
5 out of 5 Stars
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5 out of 5 Stars

James Walrod was outstanding always there when I needed him

4.5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

I was constantly updated with how the process was going. I was contacted promptly whenever new documents were needed to more forward with the loan.

5 out of 5 Stars

Very professional staff always there to help anytime day or night. They made sure you are happy and your opinions mattered. As a first time home buyer they took really good care of me and my family greatest experience ever.

5 out of 5 Stars

The entire staff is friendly and knowledgable on all facets of the home buying process. They were available to answer questions and provide feedback anytime we called.

5 out of 5 Stars

Painless process with knowledge staff willing to help at all accounts. Love you guys!!! Thank you!!!

5 out of 5 Stars

Everyone worked together and kept me informed throughout the whole process! It was a joy working with the team at VU!

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Experience first-hand why 3,335 homeowners give us a perfect score!

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4.5 out of 5 Stars

My overall experience was very good and the people I dealt with were very professional and helpful.

5 out of 5 Stars
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4.5 out of 5 Stars
5 out of 5 Stars

Was a wonderful experience through the whole process. The loan officer, Mr.Kevin C.Warren, has a very "can do" attitude, along with patience. Also, processing staff was very knowledgeable and provided quick responses to any questions we had.

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