James and his team provided outstanding service. They kept me informed every step of the way and even helped me take care of an incorrect issue on my credit report. Most lenders would have just told me to figure it out on my own. With their knowledge aand teamwork it was resolved in a matter of a few hours and I know it would have taken me days if not weeks to get it fixed.
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This is my "first" home I've ever purchased. I was a military brat for 20yrs, followed by being active duty military myself for 20yrs (read that as 40yrs total of moving, unpacking, moving, etc...). I'm still trying to adjust to the notion that I don't have to move anywhere anymore and I finally have a place to truly begin to call "home." :-)
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Everyone was incredibly prompt in responding to me and that was great. I did feel as though there was a lot of back and forth with negotiating down the loan numbers etc. I felt that this was a bit like buying a used car. Also, when I asked about reducing the car at closing because my insurance and taxes had already been paid for the next year, I was told that it can't be reduced because VU needed to pay it and then I would be reimbursed from the carrier. Eventually, my cash at closing was reduced and I was told that this one time, they were able to do it. I hope that this circuitous route is not utilized for everyone's money. If my insurance premium was paid with my money, then why in the world would it need to be paid again?
