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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,891

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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Working with the great representative from the Lighthouse Program all the way to closing with James Walrod was a great pleasure. All interaction I had with any representatives was a good experience. All representatives were very helpful. The process

3.5 out of 5 Stars
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5 out of 5 Stars
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I was thoroughly impressed with the staff at Veterans United. Everyone is very friendly and helpful. The communication throughout the loan process was very clear and consistent. I truly appreciate how organized everyone was and how easy they made the

5 out of 5 Stars
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5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Easiest thing I've ever done. Ryan, Alex, and their team made the process very simple and easy to understand. Great people!

5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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I had an incredibly helpful experience! I have already referred VUHL to others.

4.5 out of 5 Stars
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3.5 out of 5 Stars
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I appreciate the people who worked on my loan. They did a great job getting it done. Thank you. I appreciate Alex for getting me to the next step and always ready for a quick response

5 out of 5 Stars
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Got a great rate and my loan officer really pushed for my closing to get through in a timely manner

4 out of 5 Stars
Would Recommend

Changes in amount due at closing were frustration. In the end I was on my way to the closing with cashiers checks valued at more than was necessary to close having received an update just two hours before my closing appointment

5 out of 5 Stars
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5 out of 5 Stars
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4 out of 5 Stars
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I was overall pleased with our experience. However, it seemed like the mortgage team we had did not communicate with each other. I did not like receiving multiple emails and phone calls from multiple different people all requesting the same items. A

5 out of 5 Stars
Would Recommend

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4.5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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It was incredibly easy working with Aaron to secure this mortgage. The staff was extremely efficient and very helpful. The process went smoothly from start to finish.

5 out of 5 Stars
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They were always friendly.

5 out of 5 Stars
Would Recommend

Veterans United home loans team exhibited A plus professionalism. They are to-the-point, honest and most importantly, they CARE about the customer.

5 out of 5 Stars
Would Recommend

Very Professional. Love the e-signature feature.

More Reviews

See all 3,891 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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