You sold our loan before we even made or first payment! We will never stand by Veterans United, nothing but an overrated sales gimmick. Be warned!
Response from Veterans United
Thank you for sharing your feedback, Alexander, and we are certainly sorry to hear about your frustrations. We understand you have spoken to a member of our Client Advocate team about this issue.
We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. Thank you again for your review.
I strongly recommend the Veterans United team! They-Wendy & Samantha take the time to listen to your concerns and will help you in making the best decisions possible for your home purchase. Wendy and Samantha work very well together, which makes it easy for Samantha to keep the client informed about the purchase process and progress.
As a Realtor, I have recommended Veteran's United to my clients time and time again as I feel VUHL is the premier lending service for VA loans. This was the first time using my VA loan and the refinance process was better than any bank or lending company I have used in the past. I can now tell my clients I truly stand behind my recommendation.
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