Outstanding customer service
I thought overall urgency to my home loan was very poor and communication was bad.
Your people.Are very professional and on the ball with everything.I like the app and the things to-do list.Keeps me on track of what I need to get accomplished. Always A pleasure doing business with you
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
I only refinanced to pay off several bills. it's been 2 weeks and they’re still not paid.
Process was made easy by Joe and Gretchen. Everything progressed in a timely manner. They answered any questions I had quickly and made the whole process painless.
Veterans United gave me exceptional service. From my loan officer, Charles D to my concierge Julia, & Sara Rice, as well, my entire team was thoughtful, conscientious, friendly & professional. Each member of my team was highly competent & proficient, keeping me well-informed & were quick to respond to any questions or concerns.My team inspired my trust & confidence, especially important as this was my first experience applying for a home loan on my own. Charles began by thoroughly, patiently explaining every step of the process, which I greatly appreciated. He was always available to address & resolve my questions & concerns.My entire team made me feel special & valued, I don’t know how they do it, because I know they had other customers, yet they made me feel like I was their number one concern, always attentive to my needs.I highly recommend Veterans United, as their world-class customer service combined with their expertise as a VA-approved lender offering competitive rates makes them the best choice!
Scott and the whole team were amazing. Anytime I had any questions or needed extra clarification they were on it. They kept me in the loop and aware of everything going on every step of the way
Everyone was extremely helpful. I am very grateful to everyone that worked with me on my behalf.
Thank you so much for your determination to make my dream come true !
VU made buying a home easier than buying a car
Michael, Caden, Abby, Madison, and Bailey are an amazing team. They should all be commended on the excellent job they did helping me secure my home. Their communication is unparalleled and were always prompt with responses and always answered any questions I had. They truly invested into me as if it were their own home they were buying. This is the second time I’ve used Veterans United to buy a home and the experience was just as if not more excellent than the first. Thank you all so much for taking such great care of us!! I just can’t recommend them enough to any veteran looking to buy a home. I really don’t see any other option available out there that could top Veterans United.
Great customer service and individualized professional service with prompt reliable communication and updates. Really looks out for veterans and best financial loan or refinance!
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I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Amazing. Always there to answer my questions and reassure me the process was safe.
