Outstanding service
My experience with Taylor and his team was outstanding. He is very professional yet able to maintain a personal connection. Listen to my needs and help me understand what was possible.
So glad to work with Veterans United. You've given us our forever-home.
Too many repeat requests for documents that have already been submitted
I am not as tech savvy as some, and they really helped me move the process along. I’m very grateful for all their patience
Josh and the team at veterans united put in a lot of time and effort for my home loan, we’re always helpful and made the experience very stress free I would always recommend them.
We were treated with the utmost respect & they were very patient & willing to answer every question we had, couldn't ask for a better team to help with the Home buying process
Brant Baxton was amazing!!! He explained everything to us and made our home purchase very easy. He always answered my calls which I never expected. He lwent above an beyond and I will recommend him to everyone. He even sent us a bark box which was a total surprise that we LOVED!!!We also had the experience of working with LeAnn Justis I'm sorry to say that I did not enjoy working with her nor did the title company we used. She waited till the last minute on a few very crucial things that delayed our closing. He emails to us and the title company using her BIG LETTERS shouting at us were very offensive. I did not enjoy working with her and at the end Brant came in and saved the day.
My loan officer, Brandon, lied and didn't do his job correctly, and here I am, over 2 months after my loan closed, cleaning up the sloppy job. I will never do business with this company again, and I will warn anyone I speak to against using this company. Previously, I had suggested you to people, and two of my children have used you to buy homes. Lesson learned. Buyer beware!
Response from Veterans United
Hi Toby,
I am very sorry to hear that this has been your experience. Feeling like you were misled or that your loan was not handled correctly, especially when you are still dealing with issues more than two months after closing, is incredibly frustrating. I can understand why that would leave you feeling upset and disappointed.
It also means a lot that you previously recommended us and that two of your children trusted us with their home purchases. That kind of confidence in us is never taken for granted, which makes it even more concerning to read your feedback now.
Concerns about honesty and post-closing issues are taken seriously. I would truly appreciate the opportunity to review your file and better understand what happened so we can look into this thoroughly. While I cannot address specific details here, I want to make sure your concerns are heard and reviewed carefully.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we will typically follow up the next business day.
I understand that trust is earned, and I would value the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
Whitney was good to me was very respectful and responsive in a timely manner if it was phone or email she was great to meNick was alright he was responding more often as we got closer to closing however prior to him I had to reach out to Whitney several times to get a response back from himWho ever is in the underwriting department ought to be fired for gross negligence and incompetence of doing there job, I can understand going in underwriting 2-3 times however it’s was consistent process of “underwriting: we need this document I submit it…underwriting: oh we need this now I submit more paperwork underwriting: oh this won’t work now we have to go this route I resubmit more paperwork and documents underwriting: oh we need this resubmitted”It’s almost as if they they were acting as if they did not have have a check list to go off from this type of back and forth caused for delays in processing and paperwork and it ended up costing me more money.I am fortunate enough that I was able to live with my parents during this process however if that would not had been the cause I would have ended up living out of my vehicle or not being able to make the cost of closing due to having to get extensions on apartments or getting hotels. So unfortunately I am sorry that Whitney and Nick are going to be dealing with the back last but unfortunately the underwriting team completely dropped the ball. I would never recommend this process to anyone I know.
Response from Veterans United
Hi Zackery,
Thank you for taking the time to share this. I can hear just how frustrating and exhausting this process felt for you, and I am truly sorry it created so much stress and uncertainty.
I appreciate you recognizing Whitney’s responsiveness and respect throughout your loan. It sounds like she worked hard to support you. I also understand your comments about communication early on and how that added to your frustration. Clear, timely updates are incredibly important, especially during something as significant as buying a home.
I am especially sorry for the repeated documentation requests and the back-and-forth you experienced during underwriting. I understand how discouraging it feels to submit paperwork multiple times only to be asked for something else. While underwriting requirements can evolve as new information is reviewed, that does not make the process any less frustrating on your end. Hearing that it caused delays and additional costs is concerning, and I would really like the opportunity to look deeper into what happened.
Buying a home should not leave you feeling like you might not have a place to land. I am relieved you had family support during this time, but I am sorry the situation ever made you feel that vulnerable.
If you are open to it, I would truly appreciate the chance to connect and review your file in more detail. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we will typically follow up the next business day.
Your feedback matters, and I would like to make sure it is fully heard.
Sincerely,
Claire S., Client Relations Manager
We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
The whole team did a fantastic job on getting my mortgage completed in a timely manner.
During my three home purchase transactions with Veteran United, I have consistently experienced a seamless and expedited process. Notably, the most recent transaction concluded within a mere 30 days, from the initial inquiry to the transfer to the mortgage broker for final processing.
I’d like to give my appreciation to the VA team that I was given! Every individual that I had contact with were all very professional, polite, and beyond helpful.If I may, I’d like to give a special thanks to both Corey and Melissa. Both team members answered every question no matter how many times I had already asked that same question….both made a very stressful time, a lot less stressful. Both individuals, as well as everyone else I had contact with deserve to be applauded and noticed for their hard work and dedication! I’d recommend these team members to anyone that I know!Thank you again!
Levi and the team really nailed it, helped every step of the way and never left me uniformed. The team communicates very well! Thank you all for everything you have done for myself and my family!
Scott Beasley and the entire team are very knowledgeable, helpful and friendly. I would recommend them to anyone needing real estate assistance!
My son and I got into our new home in time for Halloween!
Great people:-)
Me. Don Smith and his team are amazing. They are honest and make everything quick.
Walked through the housing process with unfamiliar home buyers and provided resources for any home needs.
